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Form of work
SalaryIntake Coordinator
Description of Responsibilities
The Intake Coordinator is responsible for gathering and processing information about new clients to ensure accuracy of patient record data, eligibility in a timely manner.
Reporting Relationship
Billing Manager
Responsibilities of the Intake Coordinator include the following:
1. Intake information from referral sources and clients in a professional, knowledgeable, and courteous manner.
2. Route client referrals to the appropriate department or individual(s) in the Company.
3. Establish and maintain accurate and complete client records.
4. Receive calls from new client and referral sources, and document all customer communications.
5. Verifiy insurance coverage for new customers from third party payers and initiate authorizations as needed.
6. Monthly re-verifiy insurance coverage for current customers.
7. Prepare and secure Certificates of Medical Necessity (CMNs) or detailed orders (DWOs).
8. Accurately setup patient deliveries to ensure proper billing to patients and insurance companies.
9. Participate in surveys conducted by authorized inspection agencies.
10. Participate in the Company’s Performance Management program as requested by the Performance Management Coordinator.
11. Participate in Company committees when requested.
12. Pursue continuing education programs appropriate to job responsibilities.
13. Perform other duties as assigned by Billing Manager/General Manager.
14. Operate office machines including computer, printer, calculator, telephone intercom.
Minimum Qualifications
1. High school diploma or equivalent.
2. Effective interpersonal, time management and organizational skills.
3. Strong communication skills in speaking and writing.
4. Organizational skills sufficient to maintain consistently accurate records.
5. Ability to recognize and direct information to the appropriate health care provider.
6. Computer skills that include word processing, and efficient use of the internet and e-mail.
7. Insurance reimbursement knowledge and health insurance billing experience.
8. One year of experience in HME Customer Service or relavent experience with knowledge of HME/DME coverage criteria.
9. Knowledge of Brightree HME Software Preferred.
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:
1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.
2. The employee is required to use hands to operate vehicles and office equipment.
3. The employee must occasionally lift and/or move up to 20 pounds.
4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Job Type: Full-time
Pay: $16.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 3 years (Required)
- Durable Medical Equipment: 1 year (Required)
Ability to Commute:
- Georgetown, TX 78626 (Required)
Work Location: In person
