Coordinator Intake Mfc

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The Intake Coordinator provides information on services and supports for which the veteran and/or their family member may be eligible. Specifically, new referrals are contacted and scheduled for assessment within appropriate time frames. The IC performs screenings for individuals seeking services and supports; provides an explanation of services and supports; triages immediate needs in response to crisis situations; and liaises with clinicians and staff to meet referral needs. If licensed or license-eligible, the IC also performs risk assessments and safety planning and may be able to carry a small clinical caseload.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Screens potential clients by telephone, video, and/or walk-in for service eligibility
• Provides information on supports and services provided by the clinic
• Triages immediate needs in response to crisis situations
• Liaises with clinicians and staff to meet referral needs
• Obtains release of information, consents, and other necessary forms during the intake process
• Maintains confidentiality of information concerning veterans and family members
• Maintains required productivity levels as outlined in Center policies
• Documents clinical activities in an electronic health record within 24 hours of providing service and in other record-keeping systems as required
• Attends team staffings
• Performs other duties as assigned

COMPETENCIES:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Exhibits good judgment, professionalism, cultural humility, strong interpersonal skills, a collaborative style, high integrity and a positive attitude.
• Able to establish positive and productive working relationships; Able to generate trust; Able and willing to give and receive honest, balanced feedback.
• Awareness of and responsiveness to cultural considerations including race and ethnicity, gender, sexual orientation, and religion/spirituality.
• Ability to communicate clearly and effectively via oral and written means. Ability to present a friendly and positive demeanor to veterans, their families, staff, clinic support personnel, funders, and the general public. Ability to make oral presentations.
• Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations.
• Ability to think analytically. Ability to set work priorities and to evaluate and create solutions to work related problems.
• Interest, desire and passion in connecting people to high quality evidence-based, time-limited care.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• Bachelors Degree with two years experience in mental health or related field. Masters degree in related field preferred.
• Experience working with a military or veteran population is preferred.
• Bilingual (Spanish, English) language skills are preferred.
• Excellent written and oral communication skills.
• Must be highly organized, detail oriented, and reliable.

MATHEMATICAL SKILLS:
Basic math skills required.

REASONING ABILITY:
Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
Interpret and apply all applicable policies, procedures, rules and regulations.

COMPUTER SKILLS:

• Effectively use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Skilled at using video conferencing platforms (i.e. Zoom)
• Ability to utilize Internet for resources.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please