This is a Hospice Role
- Ensure all intake data for admissions requests are collected, completed, and communicated according to the established standard operating procedures and in compliance with all regulatory requirements
- Obtain all necessary information (e.g., demographic, financial, clinical, and other pertinent data) through contact and/or interview with referral agency, patient, and/or patient representative
- Verify patient insurance through payer websites, phone calls and any other means available
- Perform clerical work (e.g., document management)
- Prepare and maintain patient charts as per non-clinical functions
- Utilize appropriate systems to track all incoming new patients and the status of their paperwork and benefits information
- Maintain and update EMR platforms appropriately and in a timely manner
- Coordinate the facilities, hospitals, and other referral sources to ensure accurate and timely information is received and the patient is promptly scheduled with an appropriate provider
- Maintain geographic scheduling for assigned practice/providers
- Promote efficiency of admission process by answering phones and reporting issues to supervisor as needed
- Track all referrals in the computer system and compile statistics monthly and/or as requested.
- Represent department and organization in a professional and positive manner
- Participate in scheduled department meetings
- May perform other duties as needed and/or assigned
- High school diploma or equivalent, Associate’s degree preferred
- Two years or more of experience in similar role preferred
- Possess extensive knowledge of all types of insurances such as Medicare, Medicaid, PPO, HMO, and Advantage plans
- Excellent communication and customer service skills
- Excellent organizational and time-management skills
- Proficiency with Office 365 suite
- Must type 50+ words per minute