INTAKE AIDE

BID/JOB ANNOUNCEMENT
INTAKE AIDE
Civilian Office of Police Accountability (COPA)
Number of Positions: 2
This position is open to the public and all current city employees covered under the City's Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled "Currently employed by the City of Chicago"
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION
Under general supervision this position with the Civilian Office of Police Accountability, interviews complainants in person or on the telephone to ascertain and record detailed information relative to complaints; and performs related duties as required.
ESSENTIAL DUTIES

• Obtains information from complainants regarding the nature of the complaints and related information such as persons involved, locations, times, and dates
• Records information pertaining to complaints using a personal computer and maintains records detailing their disposition
• Prepares descriptive narratives explaining the events and actions taken by individuals involved in the complaints
• Completes departmental forms and other related documentation required for the processing of complaints
• Retrieves and forwards complaint information to the appropriate staff for investigation and resolution
• Researches information and compiles reports on complaints and their status
• Responds to inquiries from the public regarding the status of complaints
• Maintains and retrieves complaint documents from paper files as part of investigation efforts
• Performs clerical office support functions such as answering the telephone, faxing, scanning, photocopying, and filing, as required.

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class
Location: COPA
1615 W. Chicago Ave, 4th floor, Chicago, IL 60622
Days: Monday - Friday
Hours: 9:00am to 5:00pm
THIS POSITION IS IN THE CAREER SERVICE
Qualifications
MINIMUM QUALIFICATIONS
Two years of public service, customer service experience or clerical experience; or an equivalent combination of education, training, and experience.
SELECTION REQUIREMENTS
This position requires applicants to complete an interview, which will include a written exercise. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire.
Preference will be given to candidates possessing the following:

• Bachelor's degree or higher
• Previous customer service experience
• Previous work experience in the fields of social services, social work, criminal justice, or a related field
• Previous work experience using case management software
• Ability to read, write and speak any language other than English

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago Department of Human Resources
Brandon Johnson, Mayor Sandra Blakemore, Acting Commissioner
Please note, all positions with the City of Chicago close promptly at 11:59 pm C.S.T. Applications for this position will be accepted from March 06, 2024, until 11:59 pm CST on March 21, 2023 . No exceptions will be made.