Intake Aide - Civilian Office of Police Accountability

Under general supervision this position with the Civilian Office of Police Accountability, interviews complainants in person or on the telephone to ascertain and record detailed information relative to complaints; and performs related duties as required.
ESSENTIAL DUTIES

• Obtains information from complainants regarding the nature of the complaints and related information such as persons involved, locations, times, and dates

• Records information pertaining to complaints using a personal computer and maintains records detailing their disposition

• Prepares descriptive narratives explaining the events and actions taken by individuals involved in the complaints

• Completes departmental forms and other related documentation required for the processing of complaints

• Retrieves and forwards complaint information to the appropriate staff for investigation and resolution

• Researches information and compiles reports on complaints and their status

• Responds to inquiries from the public regarding the status of complaints

• Maintains and retrieves complaint documents from paper files as part of investigation efforts

• Performs clerical office support functions such as answering the telephone, faxing, scanning, photocopying, and filing, as required.

NOTE: The list of essential duties is not intended