Insurance Service Coordinator

Insurance Service Coordinator
Job Description
AAA East Central has an opportunity available for an Insurance Service Coordinator in the Independence, Ohio headquarters office. This position supports the inside sales department with checking new business applications for rating and information accuracy of P&C insurance policies.
Responsibilities:

• Ensure that new business documentation is complete and obtained in a timely manner.
• Check compliance with established policy and organization guidelines through review of policy information, applications, systems, phone calls, or additional methods. Coordinate closely with management to ensure that these are adhered to.
• Coordinate closely with the agents to address new business rating and information errors and ensure that corrections are made prior to completing the policy in the system.
• Ensure that new business applications are tracked and forwarded to Underwriting in a timely manner.
• Provide support to the organization to assist members or insureds with inquires, membership/policy changes, roadside assistance or other areas as assigned.
• Resolve membership and insurance problems using discretion and independent judgment.

Qualifications:

• High school diploma or equivalent required.
• Prior experience in sales, customer service and/or quality assurance preferred.
• Proficient in data entry and in using Microsoft Office software, including Word and Excel.
• Knowledge of HUON, MACS, and PORTAL systems preferred.
• Excellent communication, interpersonal and organizational skills.

Benefits:

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer