Customer Service Specialist

Location: Van Wert, Ohio or Salt Lake City, Utah
We are a team of employees who are passionate to deliver best-in-class Customer Service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.
Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!
As a Customer Service Specialist, you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers.
How You'll Make an Impact

• Services a high volume of incoming calls and emails from policyholders, agents, and internal customers
• Exercises initiative and judgment while researching and responding to customer inquiries
• Proactively provides solutions and options to customer needs
• Applies knowledge of the billing system and other applicable systems
• Processes electronic premium payments from customers
• Handles a variety of billing-related transactions including billing revisions, reinstatements, payment plan, billing methods, and due day changes
• Acquires, maintains and applies basic understanding of Personal Lines and Commercial Lines insurance
• Works within many supporting systems to fully service incoming requests
• Handles a variety of policy-related transactions and other Customer Service-related tasks
• Soft-sells various electronic options to customers
• Trains others as needed
• Creates and maintains strong relationships with agents, policyholders and other internal stakeholders
• Demonstrates strong interpersonal skills with a collaborative style
• Communicates effectively and professionally using proper grammar both orally and in writing
• Prioritizes multiple tasks to meet required deadlines and work independently
• Assists with testing initiatives

What You'll Bring

• 1 year experience in Customer Service
• Must be flexible to work any shift between 8:00am - 9:30pm EST Monday through Friday (8:00am-7:30pm MST). Shifts are rotated as needed for coverage.
• Ability to build rapport with each customer, both internal and external, and actively listens and responds to requests
• Demonstrates strong interpersonal skills with a collaborative style
• Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
• Strong analytical, comprehension and mathematical skills
• Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
• Ability to work independently and as part of a team
• Exercise initiative and judgment while researching and solving customer inquiries
• Strong attention to detail
• Adaptable to change
• Conflict resolution and strong problem-solving skills
• Ability to understand Central Insurance's policies and processes
• Preferred:
  • Knowledge of Microsoft product suite
  • Bilingual (Spanish)
  • Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Onsite
Other details

• Job Family Services
• Pay Type Hourly

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