Insurance Claim Customer Coordinator

Benefits:

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off

SERVPRO Team Shaw
SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from 1 location in 2019 to 27 locations today. We assisted over 1500 customers with water and fire emergencies in 2022 across the DFW metroplex. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.
Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.
If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!
Do you love helping people through difficult situations?
Then, don’t miss your chance to join our Franchise as a new Insurance Claim Customer Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!
We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with the opportunity to learn and grow.
Primary Responsibilities

• Monitor job file status and audit jobs to validate that all documentation has been received from the field
• Maintain the job file through the entirety of the job coordinating and communicating promptly with homeowner/tenant, insurance and internal stakeholders
• Create preliminary estimates for customers and insurance through insurance software and prepare job file reports as needed
• Perform job close-outs by completing and review job file documentation for insurance and/or customer

Position Requirements

• 2+ years of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in the service industry environment, specifically emergency services (water/fire restoration) a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required

Benefits:

• Medical, Dental, and Vision
• Paid Time Off
• Sick Paid Time Off
• Paid Parental Leave
• 401k

PICTURE YOURSELF HERE
FULFILLING YOUR POTENTIAL
At SERVPRO, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. Please search for a franchise near you to explore the opportunities waiting for you at SERVPRO. We look forward to hearing from you.
WORKING TOGETHER TO MAKE IT
Like It Never Even Happened®
As a team, we are proud to offer our customers the industry-leading level of service. Each of our nearly 2300 franchises offers a broad variety of opportunities to help, to serve, and to repair, and restore people’s homes and businesses. If you have a passion for making a difference, our franchises are looking for you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.