Address
Form of work
SalaryWe’re excited you’re considering joining a great place to work!
Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.
About this Position
Join us in our mission to create a safer, stronger Texas while enjoying a fulfilling career and a supportive work environment. Apply now to be a Claims Intake Specialist where you will be the initial contact for on-the-job injury reporting and to report claims.
Come be a part of the Texas Mutual Family!
Responsibilities & Qualifications
In this Role:
- Conduct an initial interview to obtain necessary details of claim exposure including description of the injury, lost time, and information about how the injury occurred.
- Communicate with employers, health care providers, injured workers, attorneys, insurance agents and DWC to obtain additional information needed to establish new claims from potential first notice of injury documents.
- Review and document information received by phone, fax, mail and email into the claims system and maintain diary notes to ensure completion of the assignment.
- Identify claim types, including catastrophic, lost time, medical and other states claim, for system routing to the appropriate department for assignment.
- Communicate with the employer and/or injured worker regarding any changes to the claim.
- Review information received from the provider regarding care of the injured worker and, closing the claim when the provider communicates that no additional treatment is needed.
Required Qualifications:
- High school diploma or equivalent.
- Zero to 2+ years of customer service, call center, or insurance industry experience.
- Minimum typing speed of 40 words per minute.
- Current Texas Workers' compensation or all-lines adjuster license OR complete a self-study course to obtain all lines license within 180 days from the date of hire.
Flex-Hybrid Work Environment:
Texas Mutual’s flex-hybrid schedule allows you to bring your best self to work by working remotely and collaborating in the office based on business needs. All Texas Mutual employees are required to have Texas residency and travel to their designated office as needed.
Our Benefits:
- Flex-hybrid work environment for most positions
- Annual performance bonus and merit-based pay increase
- Professional development and tuition reimbursement
- Automatic 4% employer contribution to retirement plan
- 401k plan with 100% employer match up to 6%
- Three weeks’ time off for vacation
- Nine paid holidays and two personal days each year
- Generous sick, holiday and volunteer time off
- Day one health, Rx, vision and dental insurance
- Life and disability insurance
- Flexible spending account
- Pet coverage and pet Rx discounts
- Free on-site gym, fitness classes, and health and wellness resources
- Free identity theft protection
- Free 2nd medical opinion service
- Free student loan repayment and refinancing consultation
- Employee referral bonus
