Security Command Center Operator - Hiring Now!

Job Description
Security Command Center Operator - Hiring Now! - Full Time
Location: Seattle, WA
Rate: $27.22/HR
At Securitas, we are leading the transformation of the security industry globally. We have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and world class tech-enabled security to our prestigious clients. Our protective services, developed together with our clients, are designed to incorporate a high degree of technology content.
The ideal candidate will be able to provide extraordinary customer service to our clients and their guests. Our elite team always creates a safe and secure environment by deterring, observing, and reporting. Help make the world a safer place, by providing innovative, high-quality, sustainable security, and peace of mind to our clients and their customers.
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What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Sick Days - 1 hour accrued every 30 hours worked
• Paid Time Off - 40 hours after 1 year of service paid out for FT security officers who worked a minimum of 2080 hours
• Paid Family Leave- up to 12 weeks a year in accordance with State law
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments With Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training
• Pet Daycare Discounts
• Employee Assistance Program & So Much More!

Position Responsibilities:

• Auditing and Surveillance:
  • Investigate client policy violations like tailgating and piggybacking.
  • Monitor designated areas through exterior and interior cameras, promptly responding to potential dangers and client concerns.
  • Dispatch security response teams as necessary.
  • Evaluate and assess the root cause of alarms or intrusions to ensure effective response.
• Threat Identification:
  • Identify potential threats with minimal information/description.
  • Provide detailed information packages to support ongoing investigations.
  • Stay vigilant for signs of protests, riots, or other civil disturbances outside or around company property.
  • Monitor relevant news sources, social media, and other platforms to stay informed about potential protests or gatherings that may impact security.
• CCTV Audits and Documentation:
  • Conduct both real-time and planned audits of CCTV systems.
  • Maintain and update all tracking (trouble tickets) systems for accuracy.
  • Maintain precise control of all assigned equipment in the Control Room.
  • Log incident reports, investigation findings, and after-action reviews accurately in spread sheets and shift pass-downs.
  • Inform leadership promptly about any missing, damaged, or inoperative equipment or communication systems.
• Communication Skills:
  • Exhibit a customer service-oriented approach in interactions with leadership, clients, peers, and the general public.
  • Respond promptly and professionally to client concerns, addressing issues and providing assurance regarding security measures.
  • Maintain a positive and approachable demeanor while upholding security standards and protocols.

Position Requirements:

• 18 years of age or older
• High School Diploma or GED Required
• Must be able to provide exceptional customer service to our clients and their guests
• Must be responsible, accountable, objective, and have a strong work ethic
• Must have a strong grasp of appropriate and professional verbal / written communication
• Conflict resolution and de-escalation skills a plus
• Customer service background preferred
• Must be able to interact with a wide range of individuals in a professional manner
• Intermediate to Advance computer proficiency
• Ability to remain calm and handle high-stress situations in a fast-paced environment
• Demonstrated excellence in providing customer service
• Must have reliable transportation
• Ability to work effectively in a team environment
• Ability to multitask and discern patterns in detail
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Preferred Qualifications:

• A bachelor's degree in information systems or a related field is desired (or a combination of education, training and/or experience that provides an equivalent background required to perform the work of this position)
• A minimum of 1 year of experience in a security-related field or technical-related field
• Experience in security-related technologies, including knowledge of access control or monitoring systems

All candidates must be able to pass a drug test and background check
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.