Federated’s culture is grounded in our Four Cornerstones: Equity, Integrity, Teamwork, and Respect. We strive to create a work environment that embodies our values and commitment to diversity and inclusion. We value and respect individual differences, and we leverage those differences to achieve better results and outcomes for our clients, employees, and communities. Our top priority in recruitment and development of our next generation is to ensure we align ourselves with truly exceptional people who share these values.
No previous insurance or claims experience needed! Federated provides an exceptional training program to teach you the fundamentals of claims and will prepare you to assist clients.
This is an in-office position that will work out of our North Richland Hills, TX office, located at 9001 Airport Freeway. A work from home option is not available.
Responsibilities
- Work with policyholders, physicians, attorneys, contractors and others to ensure claims are resolved in a prompt, fair and courteous way.
- Explain policy coverage to policyholders and third parties.
- Complete thorough investigations and document facts relating to claims.
- Determine the value of damaged items or accurately pay medical and wage loss benefits.
- Negotiate settlements with policyholders and third parties.
- Resolve claims, which may include paying, settling, or denying claims, defending policyholders in court, compromising or recovering outstanding dollars.
Minimum Qualifications
- A four year degree or equivalent business related experience
- Experience in a customer service role in industries such as retail, hospitality, logistics, banking, automotive dealerships, vehicle rental, sales or similar fields
- Ability to make confident decisions based on available information
- Strong analytical, computer, and time management skills
- Excellent written and verbal communication skills
- Leadership experience is a plus
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