Instructional Services Coordinator

Posting Details
Posting Detail Information
Working Title
Instructional Services Coordinator
Position Location
Fort Collins, CO
Work Location
Position qualifies for hybrid/in-office work
Research Professional Position
No
Posting Number
202400293AP
Position Type
Admin Professional/ Research Professional
Classification Title
Prof/Indiv Contrib III
Number of Vacancies
Work Hours/Week
40
Proposed Annual Salary Range
$61,000-$68,000
Employee Benefits
Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment to diversity, equity and inclusion, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• For detailed benefit plan information for eligible employees, visit https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/ and https://hr.colostate.edu/prospective-employees/our-perks/.
• For the total value of CSU benefits in addition to wages, visit https://hr.colostate.edu/total-compensation-calculator/.
• For more information about why Fort Collins is consistently ranked in the top cities to live in, visit https://hr.colostate.edu/prospective-employees/our-community/.

Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on
03/07/2024
Description of Work Unit
The College of Business is accredited by the AACSB, the Association to Advance Collegiate Schools of Business. This distinction, held by only 5 percent of the business schools in the world, ensures that the College of Business is providing a top-quality education. The College has a faculty and staff composed of 67 tenured/tenure-track faculty, 82 special and temporary appointment faculty, 119 Administrative Professionals and 15 State Classified employees. This team serves over 2,400 undergraduate students enrolled in one of nine areas of study: Accounting, Computer Information Systems, Finance, Financial Planning, Human Resource Management, Management, Marketing, Real Estate, and Supply Chain Management. An additional 1,000 graduate students are enrolled in one of the College's four graduate degree programs: the Master of Accountancy, Master of Computer Information Systems, Master of Finance and the MBA program with five options: Early Career, Executive, Global Social and Sustainable Enterprise, Online, and Professional MBA. While we are the largest undergraduate and graduate major on the Colorado State University campus, we strive to create a small college environment.
Position Summary
The Instructional Services Coordinator is a full-time, 12-month administrative professional position reporting to the Assistant Director of Instructional Services. This position is responsible for management and facilitation of processes for Instructional Coordinators and Graduate Assistantship programs within the College of Business.
Direct reports include Instructional Coordinators (ICs) that support faculty with online facilitation of courses and this position will also provide general supervisory support to graduate assistants.
The successful candidate must be legally authorized to work in the United States by the proposed start date; the Instructional Services unit will not provide visa sponsorship for this position.
Required Job Qualifications

• Bachelor's degree.
• Two or more years demonstrated supervisory experience.
• Demonstrated proficiency in project management and developing/improving processes.
• Demonstrated ability to meet deadlines
• Acute attention to detail and organizational skills.
• Excellent written, verbal, and interpersonal communication skills (weighed more in interview process).
• Experience working with diverse populations and fostering an inclusive environment.

Preferred Job Qualifications

• Experience with CSU's LMS platform, Canvas.
• Demonstrated understanding of online teaching and delivery technology.
• Demonstrated proficiency with database and customer relationship management (CRM/Salesforce).
• Business operations experience.
• Experience in staffing and scheduling.
• General managerial competencies including: interviewing, performance evaluation, compensation process, coaching, conflict management, etc.
• Knowledge of Graduate Programs curriculum and course design.
• General knowledge of key employment laws, CSU policies, and employment best practices.

Diversity Statement
Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department's commitment to diversity and inclusion.
Essential Duties
Job Duty Category
Client Services Management
Duty/Responsibility

• Interview, hire, and evaluate performance of all Instructional Coordinators (ICs) for the OPMBA and MCIS programs. This includes all day-to-day supervisory responsibilities including: onboarding, collaborating with faculty to assess needs for IC team, training ICs on Canvas learning management system and internal protocol for the courses, providing payment information to the College's HR team, and coaching coordinators in best practices for teaching, coaching, tutoring, and supporting online students.
• This position evaluates instructional coordinators based on student and faculty evaluations to ensure optimum performance. Provide ongoing feedback and training to maintain/improve performance of instructional coordinators.
• Create training tools and operations manuals to coach best practices and provide best practices information for using technology, coaching/teaching coordinators to serve students, and develop, revise, and improve ongoing processes to ensure excellent support and customer service to online students.
• Provide coaching on day-to-day interactions with instructional coordinators and problem solving as appropriate, and provide professional development opportunities, when available, for instructional coordinator team lead and ICs. Where it involves, IC's, collaborate with leadership to solve problems in online delivery for both Grad and UG courses, address faculty and student concerns.
• Improve onboarding and orientation processes for IC's and recommend best solutions and optimum processes.

Percentage Of Time
45
Job Duty Category
Other Program Coordination
Duty/Responsibility

• Anticipate problems and provide solutions to complex issues related to the day-to-day operations and operating systems of the various programs.
• Consult with unit leaders to understand resource capacity and technology needs for operational effectiveness.
• Serve on committees as appropriate and collaborate with others to resolve complex issues.
• Remain up to date on University and College policies as it pertains to students, faculty, administration, employment, compensation, and university governance.
• Assist with graduate programs supplemental pay processing and documentation.
• Other duties as assigned.

Percentage Of Time
10
Job Duty Category
Graduate Assistantships
Duty/Responsibility

• Design, manage, and execute the Graduate Student Assistant (GSA) Program for College of Business. Confirm GSA budget and number of GSAs slots available. Design and communicate advertising and communications, nomination and application processes, notification of award, GSA training and orientation. Monitor of GSA assignments. Detailed communication and tracking of all assignments and awards throughout the process.
• Interpret graduate programs accountability requirements into comprehensive data collection and reporting process. Develop and administer data collection processes, analysis, reporting, metrics, dashboards and summarizations for graduate programs accountability requirements.
• Determine and implement program improvements for Graduate Assistantships including orientation, onboarding, enhancing GSA and faculty relationship facilitation, faculty expectations and support, logistical process enhancements, researching best practices, outreach to peers for insight, etc.
• Serve as a point of contact for all GSAs for questions and concerns. Maintain up to date knowledge of policies and procedures related to student and faculty requirements and code of conduct.

Percentage Of Time
45
Application Details
Special Instructions to Applicants
Applicants will be expected to provide:

1. A cover letter indicating interest in the position at Colorado State University along with a description of the applicant's ability to meet the position's required and preferred qualifications
2. A resume
3. Contact information of three references. References will not be contacted without prior notification of candidates.

For full consideration, applications should be received no later than 11:59pm MST March 7, 2024 to https://jobs.colostate.edu/postings/140874however, applications will be accepted until the position is filled.
CSU is an EO/EA/AA employer and conducts background checks on all final candidates. CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
Conditions of Employment
Pre-employment Criminal Background Check (required for new hires)
Search Contact
Crystal Brelsford, crystal.brelsford@colostate.edu
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.
The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715, titleix@colostate.edu.
The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836, oeo@colostate.edu.
The Coordinator for any other forms of misconduct prohibited by the University's Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836, oeo@colostate.edu.
Any person may report sex discrimination under Title IX to the Office of Civil Rights, Department of Education.
Background Check Policy Statement
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.