Instructional Designer

Primarily responsible for the development, maintenance, and creation of all training materials. General purpose of this role is development of training process, LMS course creation and maintenance, video productions, LTO support, and new menu support.

· Maintain all SOPs, Operational manuals, training materials, etc. within LMS, Fusion Prep, Zenput, SharePoint etc. and update as needed.

· Work cross functionally on constant development of new training and operational tools, training manuals, menu, and special items.

· Seek continual improvements and innovations to improve training tools.

· Create and deploy training videos as needed.

· Develops training content for all company rollouts and initiatives including, but not limited to:

o Training department projects

o Culinary updates, menu changes and rollouts, and Limited Time Offers (LTOs)

o Technology initiatives

· Partner with subject matter experts and identify target audience’s training needs.

· Supports Culinary team with photoshoots for new menu launches.

· Create all training courses within the LMS for hourly and management training.

· Employs a systematic approach to instructional writing and design.

· Writes scripts for video and audio content needed for operational guides and training.

· Constantly work to evolve and grow LMS content.

· Create engaging learning activities and compelling course content.

· Work with subject matter experts to create course content.

· Provide support to the field for training on how to use the LMS.

· Troubleshoot technical problems with LMS via reported user issues.

· Act as the liaison between Schoox and the field for website issues.

· Maintain all user accounts for field and Support Center.

· Performs other related duties as assigned

· Respond to e-mail and voicemail, as necessary

Education and Experience:

· Associate degree in Training and Development or related field, OR an equivalent combination of education and experience.

· Proficiency in LMS content creation software (e.g., Storyline).

· Proficiency with video technology and editing.

· Understanding of varied learning styles including Adult Learning Theory.

· Knowledge of ADDIE model, including assessment and evaluation methods.

Job-Related Skills:

· Leadership: demonstrated ability to lead people and get results through others.

· Management: Ability to organize and manage multiple priorities.

· Instructional Design: Track record of designing and executing successful training programs.

· Skilled in assessing and prioritizing multiple tasks, projects, and demands.

· Strong written and verbal communication skills.

· Strong writing and record keeping ability for reports and training manuals.

· Commitment to company’s core values and mission.

Competencies:

· : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

· : Creates a climate in which people want to do their best; can motivate many kinds of team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

· : Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

· Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

· Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

· Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

· Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

· Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and –'s) performance reviews and career discussions.

· : Will stand up and be counted; doesn't shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position; is comfortable working alone on a tough assignment.

· Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Internal Interactions:

This position plays a major role in cross functional interactions with all departments within the company.

External Interactions:

This position requires the ability to manage results with outside consultants and vendors related to training needs such as Schoox.

This position has no supervisory responsibility.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

· While performing duties of the job, employee is occasionally required to stand, walk, sit, use hands to handle objects, tools, or controls; reach with hands arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to focus.

· This role is based out of our Maitland Restaurant Support Center with the option to work remote on Mondays.

· Travel: Some travel will be required to respective stores, in some cases may require nights and weekends.

Work Environment:

· The noise level in the work environment is usually moderate when in office environment; however, occasional site work will require exposure to varying weather conditions and increase exposure to noise. Proper food handling procedures and safety precautions, such as cutting gloves, etc. will be required when handling product.

Job Type: Full-time

Pay: From $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired compensation to accept employment?
• Do you have an associate degree in Training and Development or related field?
• What excites you about this job?
• Are you open to work the occasional night or weekend as needed?

Experience:

• Instructional design: 2 years (Required)

Work Location: In person