Inside Sales/Customer Support

About BWI:

Brown and Watson International is behind many innovative and market-leading brands that span across many global vehicle industries. Specializing in lighting and electrical products, as well as portable power management and vehicle accessories, we have a stable of well-established industry names that include DENALI Electronics, Vision X, NARVA, Projecta, Philips Automotive, and Big Red Gear, to name a few.

We define innovation as Change that Adds Value, which is not limited to product development but also inspires our logistics efficiency, creative marketing support, agile customer service and passionate sales force. New team members join an organization of proud recipients of many industry awards and people who enjoy the relationships we share with our customers, partners, and suppliers.

Our Values:

• Safety: The safety of our team, our trading partners and end-users of our products is our priority
• Action: We delight our customer with timely, complete, and inspired solutions
• Excellence: We demand excellence in our products and our service; of each other, of our partners and of ourselves
• Innovation: We strive to continually implement change in our business that adds value
• Teamwork: We work together as a team and with our trading partners with trust, respect, and integrity to deliver high performance results

About this role:

The Inside Sales Customer Support role will be the wholesale customers’ trusted point of contact for any questions or queries related to orders or any of our products. Day-to-day you’ll provide excellent customer service to our wholesale customers and ensure a seamless customer experience. Inside Sales Customer Support is an exciting opportunity for someone looking to make an impact on our customers’ experience and enjoys a fast-paced work environment.

Key Responsibilities:

• Responding to wholesale customer inquiries
• Assisting the sales team in generating and managing wholesale leads
• Preparing and sending quotes, proposals or sales contracts to customers
• Maintaining and updating databases, records and reports
• Participating in sales and marketing events such as trade shows, conferences and product launches

A background that includes the following skills, attributes and training would best suit this opportunity:

• 1-2 years of experience in a customer service related role
• Excellent written and verbal communication skills
• Ability to re(prioritize) and multitask effectively
• A strong team player with the ability to work independently
• Strong work ethic with a drive to learn and grow within the organization

Employee Benefits:

• Monthly bonus payments
• Medical, dental and vision insurance
• Life insurance
• 401(K) company match up to 4%
• PTO and company paid holidays
• Product discounts

We believe in creating a diverse and inclusive workplace, which is why we are an equal opportunity employer and welcome applicants from all walks of life to join our team.

What are you waiting for? Take the leap and apply now to join our team of game-changers and leaders in the industry. Get ready to unlock your potential and make a real difference at BWI!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Performance bonus

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person