Inside Sales Specialist - Parts & Supplies

Job Description

Boreal International Corp (subsidiary of Watsco, Inc.) sells and distributes residential, light commercial, commercial parts and supplies of Heating, Ventilation and Air Conditioning (HVAC) products throughout the Caribbean, Latin America, and global market. 

 

Company Website:  http://www.borealintl.com/

 

To provide all required sales, technical support and knowledge needed for a successful sale from initial customer purchase to the successful exportation and collection by performing the following duties, but not limited to:

 

 Essential Duties and Responsibilities:

• Responsible for providing pre- and post-order sales support to customers and their local sales team.
• Develop existing accounts by providing information on products and programs offered by the company to the customer.
• Manage incoming customer requests for quotes and product information with Territory Manager that may be traveling.
• Ensure timely order processing and confirmation of orders.
• Order Entry
• Purchase for assigned vendors.
• Provide post-sales follow-up as required.
• Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise.
• Work with sales and operations for inventory forecasting/tracking.
• ESD listing and circulation for selling of ESD.
• Management of pricing lists/updates/cost updates follow-up.
• Warranty issue tracking. Training and service issue tracking and marketing event/POP material coordination
• Any other items as they may arise.

And here is what you will need to be successful:

Qualifications:

• Language proficiency in English and Spanish.
• AA/AS degree w/ 2-5+ years' experience is required. BA/BS degree w/ 1-3+ years' experience preferred. 
• 2+ years "hands-on" experience with HVAC and/or customer service.
• Experience in HVAC (including VRF) systems, products and markets is a plus.
• Intermediate to advanced MS-Excel skills.
• Exceptional communications skills complete with ability to follow through.
• Ability to develop and nurture positive customer relations; anticipate; identify and respond to customer needs; and ensure customer loyalty (Customer Focus).
• Detail oriented; high sense of urgency; professional phone etiquette including knowledge of customer service techniques, strategies, and approaches.
• Proven ability to work on a team crossing all organizational levels and functional areas.
• Able to communicate and present effectively (verbally and in writing) with all levels of management in a clear and professional manner.
• Intermediate PowerPoint proficiency.

Hiring for these locations:10300 NW 19th St, Suite 105, Doral, Florida 33172