Inside Sales Representative - Waverly, NE

We are looking for a customer service professional that wants to build and grow our customer base. You’ll be working with a driven team of experts who are making a positive impact, getting results, and doing it within a culture focused on teamwork.

The Inside Sales Representative will support the Sales & Service Team on various tasks such as handling incoming & outgoing customers, estimating & scheduling customer jobs, processing quotations & sales orders, and shipping & receiving of warehouse product. Strong communication skills, attention to detail, and the ability to manage multiple tasks simultaneously are a must. This position will report directly to the Operations Manager.

Primary Responsibilities:

• Assist walk in customers, pull orders, and load customer product.
• Communicate effectively with customers through incoming calls or emails to meet their requirements, while following company guidelines.
• Work harmoniously with other employees, giving assistance necessary to satisfy customer’s needs.
• Provide support to schedule, track, and coordinate repair processes among departments to ensure timely completion of jobs and customer satisfaction.
• Communicate with customers, relative to estimating and delivery of jobs for repair.
• Contact vendors to establish price and availability of replacement parts and/or repair items for customer jobs. Complete purchasing activities via purchase orders.
• Review and maintain correct Branch physical inventory on a consistent basis.
• Analyze and maintain open order and open quotes reports on a weekly basis.
• Process new product sales, receiving, invoicing, and credits.
• Perform a wide variety of duties related to timely ordering of stock and non-stock products and inter-departmental transfer of items for the Company.
• Monitor all open purchased orders and bring to resolution any outstanding issues.
• Assist in handling purchasing of all shop equipment and supplies. (Such as paint, rewind, bolts, materials, etc.)
• Assist with special projects and other duties as assigned by Branch Manager.