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This position will support the Regional Chief Information Officer, in developing and leading Information Technology strategies across our Tri-State region. The ideal candidate will contribute to service excellence by planning, organizing, and providing oversight and accountability for all infrastructure business, operations, and service delivery activities. In this role, you will serve as a trusted and influential business partner - strategizing with local, regional, and national colleagues. In partnership with the regional CIO, you will develop, implement, and optimize technology solutions to accelerate business, clinical, and patient-centric initiatives. As a servant leader, you will build engaged, high-performing teams under a committed, exciting, service-oriented workplace culture.
Core Accountabilities :
1. Lead and analyze key business initiatives and information needs which support, influence and transform business operations and strategy.
• Collaborate with key stakeholders to ensure business plan are aligned with regional plan.
• Develop strategic goals, objectives and plans for Information Technology department.
• Provide leadership and management in executing the strategy.
2. Architect IT strategic plans to align with business objectives and support innovation and efficiency.
• Partner with business leaders to identify critical needs and create cost-effective solutions.
• Create roadmaps and timelines to align with expectations and drive opportunities across the eco-system.
3. Communicate Information Technology's vision, goals and objectives, and efficiencies related to execution and implementation of information system solutions across the region.
• Lead and define the process and service levels across region and ensures service levels are accurate and meet requirements.
• Facilitate both internal and external relationships with executives, administration, physicians, and key strategic vendors.
4. Participate in budget preparation and demand management related to all IT requests.
• Provide monitoring reports to ensure actual and budget are on target.
• Collaborate with business sponsors/key members to define the return on investment (ROI) and projected post implementation review and analysis, ensuring cost effective investments have been made.
• Oversee the successful completion of all IT approved and funded projects for the region.
5. Ensures IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support and proper disaster recovery procedures.
• Participates in applicable education and meetings in order to support regional needs.
• Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported.
Job Responsibilities:
• Model servant leadership across all technology verticals - IT service delivery, operations, and business processes.
• Assess and monitor organization technology needs, develop remediation plans,
• Design, document and implement IT operational processes and procedures.
• Develop and implement department-wide employee experience/engagement strategies.
• Establish disaster recovery and business continuity plans and ensure consistent 24x7monitoring of critical business applications.
• Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process.
• Conduct RCA meetings, document action items and check for progress. Coordinate between various support teams to identify the root cause of all Service Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence. Present RCA and remediation plans to Leadership Team and other Executive stakeholders
• Establish service level objectives for IT Operations and ensures they are communicated, executed and met
• Develop the disaster recovery plan for IT Operations and ensures it is communicated, rehearsed and measured
• Own the critical monitoring tools and infrastructure
• Responsible for the operation and long term vision for our operational capabilities.
• Manage the department cost center including budgeting, approvals, expenses and cost variance reporting.
• Establish relationships with external vendors and monitors product roadmaps related to IT Operations.
• Own, operates and enhances the ITIL platform for service, incident and change management.
• Develop metrics and reporting program to demonstrate continuous improvement, reliability and availability of IT systems and operations
• Manage staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.
Required Skills/Experience:
• Thorough knowledge of ITIL service management and implementing leading practice strategies.
• Experience with various monitoring tools including Splunk, Dynatrace, Solariwinds, New Relic etc.
• Hands-on knowledge with linux and windows systems.
• Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance).
• Expertise with automation and cloud technologies.
• Knowledge and understanding of the business processes and employees work patterns the technology supports, to help prioritize and develop decision making criteria for major projects.
• Strong knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations.
• Solid interpersonal and communication skills.
• Effective customer service, leadership and team motivational skills.
• Excellent problem solving, diagnosing and troubleshooting skills. Education Required knowledge and skills would typically be acquired through a Bachelor's degree in Computer Science, Engineering or related degree plus 10+ years of directly related experience
Qualifications
• Bachelor's degree in business, Information Technology or related field, required.
• Master's Degree preferred (MBA, MPH, MSc, etc.).
• Minimum of ten (10) years information technology experience in a leadership role. Healthcare industry experience, preferred.
• Demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence.
• 5-10 years of customer-facing experience, including meaningful C-level interactions that have resulted in continuing relationships and a track-record of acknowledged thought leadership.
• An excellent CIO must have a solid IT background and consistently keep up to date with advancements of the field. Apart from their education and experience, they must have every quality of a leader and a strong strategic and business acumen.
• Proven experience as senior leader of information technology
• 5-10 years of software design, architecture, and implementation experience. This is critical to establish credibility with our R&D community in understanding the challenges associated with complex software solutions development.
• Excellent knowledge of IT systems and infrastructure
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities.
• Business Operations
• Claims
• Medicare & Medicaid Claims
Salary and Other Compensation:
The annual salary for this position is between $[191,114 - 226,986] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Temenos T24
PL1
Desired
2
Copado
PL1
Required
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Claims
NA
Required
2
Medicare & Medicaid Claims
NA
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
This position will support the Regional Chief Information Officer, in developing and leading Information Technology strategies across our Tri-State region. The ideal candidate will contribute to service excellence by planning, organizing, and providing oversight and accountability for all infrastructure business, operations, and service delivery activities. In this role, you will serve as a trusted and influential business partner - strategizing with local, regional, and national colleagues. In partnership with the regional CIO, you will develop, implement, and optimize technology solutions to accelerate business, clinical, and patient-centric initiatives. As a servant leader, you will build engaged, high-performing teams under a committed, exciting, service-oriented workplace culture.
Core Accountabilities :
1. Lead and analyze key business initiatives and information needs which support, influence and transform business operations and strategy.
• Collaborate with key stakeholders to ensure business plan are aligned with regional plan.
• Develop strategic goals, objectives and plans for Information Technology department.
• Provide leadership and management in executing the strategy.
2. Architect IT strategic plans to align with business objectives and support innovation and efficiency.
• Partner with business leaders to identify critical needs and create cost-effective solutions.
• Create roadmaps and timelines to align with expectations and drive opportunities across the eco-system.
3. Communicate Information Technology's vision, goals and objectives, and efficiencies related to execution and implementation of information system solutions across the region.
• Lead and define the process and service levels across region and ensures service levels are accurate and meet requirements.
• Facilitate both internal and external relationships with executives, administration, physicians, and key strategic vendors.
4. Participate in budget preparation and demand management related to all IT requests.
• Provide monitoring reports to ensure actual and budget are on target.
• Collaborate with business sponsors/key members to define the return on investment (ROI) and projected post implementation review and analysis, ensuring cost effective investments have been made.
• Oversee the successful completion of all IT approved and funded projects for the region.
5. Ensures IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support and proper disaster recovery procedures.
• Participates in applicable education and meetings in order to support regional needs.
• Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported.
Job Responsibilities:
• Model servant leadership across all technology verticals - IT service delivery, operations, and business processes.
• Assess and monitor organization technology needs, develop remediation plans,
• Design, document and implement IT operational processes and procedures.
• Develop and implement department-wide employee experience/engagement strategies.
• Establish disaster recovery and business continuity plans and ensure consistent 24x7monitoring of critical business applications.
• Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process.
• Conduct RCA meetings, document action items and check for progress. Coordinate between various support teams to identify the root cause of all Service Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence. Present RCA and remediation plans to Leadership Team and other Executive stakeholders
• Establish service level objectives for IT Operations and ensures they are communicated, executed and met
• Develop the disaster recovery plan for IT Operations and ensures it is communicated, rehearsed and measured
• Own the critical monitoring tools and infrastructure
• Responsible for the operation and long term vision for our operational capabilities.
• Manage the department cost center including budgeting, approvals, expenses and cost variance reporting.
• Establish relationships with external vendors and monitors product roadmaps related to IT Operations.
• Own, operates and enhances the ITIL platform for service, incident and change management.
• Develop metrics and reporting program to demonstrate continuous improvement, reliability and availability of IT systems and operations
• Manage staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.
Required Skills/Experience:
• Thorough knowledge of ITIL service management and implementing leading practice strategies.
• Experience with various monitoring tools including Splunk, Dynatrace, Solariwinds, New Relic etc.
• Hands-on knowledge with linux and windows systems.
• Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance).
• Expertise with automation and cloud technologies.
• Knowledge and understanding of the business processes and employees work patterns the technology supports, to help prioritize and develop decision making criteria for major projects.
• Strong knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations.
• Solid interpersonal and communication skills.
• Effective customer service, leadership and team motivational skills.
• Excellent problem solving, diagnosing and troubleshooting skills. Education Required knowledge and skills would typically be acquired through a Bachelor's degree in Computer Science, Engineering or related degree plus 10+ years of directly related experience
Qualifications
• Bachelor's degree in business, Information Technology or related field, required.
• Master's Degree preferred (MBA, MPH, MSc, etc.).
• Minimum of ten (10) years information technology experience in a leadership role. Healthcare industry experience, preferred.
• Demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence.
• 5-10 years of customer-facing experience, including meaningful C-level interactions that have resulted in continuing relationships and a track-record of acknowledged thought leadership.
• An excellent CIO must have a solid IT background and consistently keep up to date with advancements of the field. Apart from their education and experience, they must have every quality of a leader and a strong strategic and business acumen.
• Proven experience as senior leader of information technology
• 5-10 years of software design, architecture, and implementation experience. This is critical to establish credibility with our R&D community in understanding the challenges associated with complex software solutions development.
• Excellent knowledge of IT systems and infrastructure
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities.
• Business Operations
• Claims
• Medicare & Medicaid Claims
Salary and Other Compensation:
The annual salary for this position is between $[191,114 - 226,986] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Qualifications
Technical Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Temenos T24
PL1
Desired
2
Copado
PL1
Required
Domain Skills
SNo
Primary Skill
Proficiency Level *
Rqrd./Dsrd.
1
Claims
NA
Required
2
Medicare & Medicaid Claims
NA
Required
* Proficiency Legends
Proficiency Level
Generic Reference
PL1
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
