Inside Sales Remote Account Specialist

Job Title: Inside Sales REMOTE Account Specialist

Company

Dunbar is a firm that reunites abandoned funds with their rightful owners. Civic and financial institutions provide Dunbar with lists of lost or abandoned accounts. Dunbar does extensive research to find the entitled party and provides the necessary services to transfer these accounts for a % of the account’s value.

General Job Description

Fully remote Account Specialist Builds relationships with account owners through a series of letters and phone calls. The primary responsibility of the Account Specialist is to contact the account owners, make them aware of the situation and explain how Dunbar can assist in getting their money returned. Candidates must reside in East or Central times zones. YOU MUST COMPLETE THE VOICE RECORDING TO APPLY FOR THIS POSITION

Duties and Responsibilities

The Remote Inside SalesAccount Specialist position is responsible for performing outreach primarily by phone, offering Dunbar’s recovery service to account owners and working with them throughout the recovery process. ( YOU MUST COMPLETE THE VOICE RECORDING TO APPLY FOR THIS POSITION.)

• Build relationships and trust with account owners and educate them on the process and benefits of using Dunbar’s services
• Place approx. 40+ outbound phone calls per day to account owners
• Answering incoming phone calls from account owners and provide accurate answers to their questions and concerns.
• Maintain regular communication with account owners and/or entitled heirs via email, phone, text and mail.
• Maintain records of customer interactions, to do’s, updates and information sent and received in communications and log it into the Salesforce.com customer database.
• After training, have a firm understanding of all related legal documents
• Utilize phone, chat, Teams and other internal tools to interact with co-workers and management

Needed Skills

• Comfortable working on the phone, using a headset
• Excellent professional verbal, typing, and video communication/interpersonal skills
• Strong, upbeat and positive phone presence
• Strong listening skills
• Ability to work in a fast-paced environment, prioritize and manage time effectively
• Understand customer needs and requirements
• Precall prep experience utilizing CRM data to be fully ready to handle the call
• Previous sales territory management experience
• Previous outbound calling experience and or field sales experience requiring phone work
• Previous experience and history of success in a quota carrying position
• Salesforce.com experience or other CRM equivalent
• YOU MUST COMPLETE THE VOICE RECORDING TO APPLY FOR THIS POSITION

Relevant Experience/Roles

• Reservation Specialist
• Customer Care Representative
• Inbound Sales Representative
• Call Center Representative
• Field Sales Representative

Job Type: Full-time

Salary: $45,000.00 plus $20-30k avg commissions with no ceiling.

Benefits:

• Health insurance after 60 days.
• 2 weeks Paid time off plus Holidays

Schedule:

• Monday to Friday 8-5pm

Supplemental pay types:

• Commission pay

Education:

• Bachelors degree ( Preferred but not required )

Experience:

• Sales Experience: 3-5 year (Min)
• Customer Service: 1-3 year (Preferred)

Work Location:

• Multiple locations - Fully Remote

Work Remotely:

• Yes- All equipment provided

Work Location: Multiple Locations

Job Type: Full-time

Pay: $45,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Work Location: Remote