Digital Banking & Account Services Specialist

Directly involved in the support, enhancement, and operation of the Bank’s Digital Banking and Account Services. Provide consistent, superb customer service while resolving customer issues in a timely manner. Work closely with management and vendors for continued success of the Bank. Thrives in a fast-paced environment and is eager to learn new processes and products as technology evolves.

• Demonstrates Frontier Bank of Texas values:
• HONESTY, LOYALTY, DEPENDABILITY, LEADERSHIP, COMMUNITY, RESPECT
• Always provides superior customer service
• Actively seeks to acquire, service, and retain new business for Frontier Bank
• Ability to determine client needs and coordinate implementation of bank products
• Organized individual with the ability to prioritize daily tasks
• Support bank operations and communicate effectively with staff
• Assist department and management in preparations for audits and examinations
• Attend trainings for career development, new products, or regulatory changes
• Participates in community events and represents the bank with distinction

The following responsibilities are required for this position:

• Online Banking • Fraud Alerts/Compromised Cards • Statements

• Wires / Online Wires • ACH / Online ACH • Remote Deposit

• Mobile Banking • ATM Reconciling & Reports • Stop Payments

• Debit Cards • EFT Error Resolutions/Disputes • FED Returns

• Phone Banking • GL Reconciling • Customer Notices

• Bill Pay • Merchant Services Program • NSF Reporting

• Credit Card Program • CDARS / ICS Support • Outages/Non-Post

• Overdraft Program • Internal Account Reconciling • Customer Research

• Audit Support • Reg CC Compliance • Unauthorized ACH

Qualifications:

Must have excellent communication skills, attention to detail, organized, and provide superb customer service. Ability to multi-task and prioritize daily duties required. Strong problem- solving skills and ability to work as a team. Must take initiative and be able to recognize opportunities to assist the department.

Education/Experience:

College hours preferred or related experience and/or training, or equivalent combination of education and experience. 3+ years of banking experience preferred. Bookkeeping or similar experience a plus.

Language Ability:

Ability to read and analyze reports, legal documents, policies, procedures, and regulations. Must have the ability to respond and communicate effectively to common inquires or complaints from customers, regulatory agencies, shareholders, Board of Directors, members of the community and others.

Math Ability:

Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

The individual must have the ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should be proficient in Word, Excel, Adobe, Power Point, and Social Media sites. Website design/maintenance experience a plus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to stand; sit, walk, talk, and hear.

Travel:

Some travel will be required in the surrounding counties for customer installations, branch trainings, and customer meetings.