Inside Account Manager

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,100 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper and metals from the waste stream.

We currently have an opening for an Inside Account Manager at our corporate office in Portsmouth, NH.

This role (Save Desk Specialist) will be responsible for permanent and temporary customers. On cancellation requests, the Save Desk Specialist, utilizing creative problem solving and negotiation skills, resolves customer issues in order to retain positive relationships with and continued service to existing customers. The actions of this position must demonstrate WTI value.

Responsibilities:

• Establish and maintain a high level of customer satisfaction. This includes meeting account retention and cancellation policy goals by resolving customer issues in a timely, accurate and professional manner. Crossfunctional teamwork is a key success factor.
• Investigate cancellation requests from customers and develop action plans for recovery. Refer unsuccessful attempts to save accounts to Account Manager or Sales Manager for further action.
• Manage and follow-up all pending cancellations until cases are closed including account research, maintenance of contact results, scheduling of follow-up activities and completion of all other requirements.
• Consistently meet or exceed weekly or monthly goals for handling cancellation requests.
• Manage the Save Desk including, tracking, followup and reporting of cancellation results and placing lost accounts into the Salesforce.com.
• Offer and quote pricing for service on demand as encountered during customer contact. Play a key role in meeting sales and pricing objectives by proactively promoting WTI services. Identify opportunities to upsell and crosssell existing customers and refer opportunities appropriately.
• Generate leads for followup by inside and outside sales personnel.
• Demonstrate proficient use of WTI sales tools (i.e. Salesforce.com, Trux, Pricing Tools, etc.) to maintain accurate customer profile records.
• Acquire working knowledge of appropriate local, state and federal regulations relating to WTI services and interpret for customers as required.
• Acquire an indepth understanding of WTI operations, service capabilities and other services available to customers.

Experience:

This position requires at least two (2) years of customer service or sales experience where strong negotiation skills is a requirement in this or other industry or equivalent job experience.

Minimum Qualifications:

In order to fulfill the performance objectives of this position, the successful Save Desk Specialist must perform essential duties satisfactorily. The requirements listed below represent the knowledge, skill and/or ability required by this position. WTI will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. The candidate must:

• Demonstrate excellent communication and negotiation skills.
• Demonstrate excellent organizational and problem-solving skills.
• Have demonstrated leadership.
• Exhibit proficient use of personal computer and WTI sales tools (i.e., Salesforce.com, TRUX, Pricing Tools, etc.).

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.