Information Technology Systems Specialist - Part-time 20 hours/week

POSITION SUMMARY:
Provides technical support to field staff in the use/application of computer technology for the daily functional activities of their respective departments. Acquires and maintains complete and accurate knowledge of all computer hardware/software supported by Florida's Divisional Information Technology Department including Windows networks and Office 365. Answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner. May also design, code, and test computer programs to interface with specific products. Troubleshoot VoIP/telephony problems and assists in the coordination of IT projects.

 ESSENTIAL FUNCTIONS: 

• Provides technical support and problem-solving assistance to all computer users at the command via telephone or on-site visits; diagnoses problems to determine if it is within the software program, client application, or hardware; resolves problems by checking type of computer, software, and client application.
• Sets-up and installs computers and peripheral equipment; builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, Office 365, SharePoint, and Internet interface.
• Performs periodic maintenance procedures to ensure computer longevity and to help users have a more "user-friendly" experience.
• Installs optional hardware such as memory chips and modifies software programs accordingly.
• Installs and sets-up various software applications and upgrades and tests installations to ensure proper functioning.
• Disables computer and peripheral equipment when necessary to relocate or change layout of equipment.
• Performs necessary data back-ups before troubleshooting or repairing computers.
• Maintains and provides support for multi-function network copiers by ensuring assets maintain network connectivity; troubleshoots, isolates, and repairs or replaces faulty component network components; coordinates vendor support when necessary.
• Maintains and support client network by creating, disabling, and deleting network accounts when necessary. Provides printer support by ensuring clients are mapped to correct printer and printer is fully functional.
• Troubleshoot issues with VOIP/telephony and audio-visual systems.
• Monitors, reports, and/or repairs wireless access points in coordination with Divisional Headquarters IT department.
• Maintains an accurate inventory of all IT assets to include computers, monitors, printers, copiers, scanners, faxes, land line phones, cameras, UPS, time clocks, projectors, switches, routers, access points, firewalls, servers, NAS devices, and other assets as directed.
• Trains users on software operation to include Office 365, SharePoint, Service Point login and others as needed.
• Assists the Divisional IT staff with the IT infrastructure design for Salvation Army buildings as well as other specialized projects as needed.
• Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.

EDUCATION AND EXPERIENCE:

Two-year degree from a technical or vocational school in electronics, computer repair or a related field,

and

two years' experience performing computer repair work with some experience performing individual and classroom training of computer applications preferred,

or

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
 

LICENSES AND CERTIFICATIONS:
 
Valid State Driver's License.

One or more relevant certifications are required upon hire.
 

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the capabilities of computers and peripheral devices.
• Operational and application knowledge of the databases available to end users as well as all versions of WINDOWS and Apple IOS operating systems.
• Ability to analyze and resolve problems with hardware and software.
• Ability to identify and obtain resolutions to problems relating to a product and its application to a specific need.
• Ability to perform both one-on-one and classroom training of various software applications.

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!