Epic Clinical Systems Specialist

Epic Systems Specialist
As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Summary
The Epic Systems Specialist is a senior role that collaborates with key customers and end users to identify and build Epic ClinDoc improvements that serve their needs. This role will also lead Epic improvement implementations, develop training materials, and onboard internal customers. The ideal candidate has deep experience understanding customer needs and operational requirements, then building Epic system improvements that make a positive impact on their work. He or she will also collaborate closely with other Epic teams, such as Billing, MyChart.
Responsibilities

• Act as an Epic ClinDoc subject matter expert providing input and support on multiple initiatives to enhance the solution
• Lead multiple projects to enhance and improve the Epic Inpatient solution
• Gather system requirements from internal customers and their operational counter parts
• Identify, define and build inpatient-related Epic solution(s) that meet customers' needs
• Participate in system testing events by designing, editing, and executing scripts
• Build relationships and collaborate with customers, including clinical teams and vendors, to understand their needs
• Accurately document and report any noted errors or deficiencies
• Provides support to department/end users during system upgrade and optimization activities for Projects and New System Implementations; executes assigned tasks under the supervision of senior team members/management
• Utilize system knowledge and available resources to address routine issues
• Develop and maintain training content for users[DF2]
• Facilitate workflow adoption on new processes
• Collaborate closely with clinical partners such as Nursing Directors, Clinicians, as well as other Epic teams, such as Billing, and MyChart, to achieve desired outcomes
• Mentor junior analyst roles

Experience

• 5-6+ years’ requirements gathering and build experience with large hospital applications/systems
• 4+ years of ClinDoc analyst experience preferred
• Designing, editing and executing test scripts experience
• System upgrade support experience
• Issue resolution experience
• Experience delivering training to end users

Education and Certifications

• Epic application Certification; ClinDoc Certification strongly desired
• Bachelor's Degree or equivalent experience; Associate degree considered if have applicable experience that exceeds minimum requirements
• Professional Licensure preferred (RN, etc.) or other clinical certification such as Respiratory, Physical Therapy

Skills and Attributes

• Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner, enthusiasm about working with a great team.

• Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner

• Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner

• Service Management - Actively monitors assigned tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner Workflow

Work location

• Able to work in hybrid remote/on-site environment

• Employee will need to be available to work onsite at the Mount Sinai Medical Center for planned activities, including but not limited to:

o Implementation support
o Upgrades
o Training activities

• Must have a proven track record of being able to work independently and as part of a cohesive team operating in a remote environment

• Must be a current resident of Florida or willing to relocate to Florida

Benefits
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits

• Life insurance

• Long-term disability coverage

• Healthcare spending accounts

• Retirement plan

• Paid time off

• Pet Insurance

• Tuition reimbursement

• Employee assistance program

• Wellness program

• On-site housing for select positions and more!

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote