Learning Management Systems (Lms) Specialist - Macdill Air Force, Fl

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Overview:
Spathe Systems is seeking three Learning Management Systems (LMS) Specialists for the Joint Special Operations University (JSOU) mission in support of United States Special Operations Command (USSOCOM). 
Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight nit family feel, Spathe empowers its employees to solve problems and make decisions.
Responsibilities:
Job Description:  
SPATHE is looking for qualified personnel to support a multi-year contract with the Joint Special Operations University (JSOU) mission in support of USSOCOM. As the LMS specialist, provide the SPATHE Task Lead LMS subject matter expertise that assists in the execution of JSOU's educational support services with emphasis on military studies. 
The candidate shall perform the following tasks: 

• Have current IAT Level II Security+ CE information assurance certification to perform LMS administrative functions in accordance with DoDD 8570.01-M, Information Assurance Workforce Improvement Program. DoDD Baseline Certifications can be found: DoD Approved 8570 Baseline Certifications - DoD Cyber Exchange
• Provides the university with the administration, delivery, and content management of online courseware and technical online course support for faculty and students using the Learning Management system
• Coordinates and continuously improves LMS admin processes and activities cross-functionally to create best possible learning experience for the users
• Resolves actions for LMS technical support to students and/or faculty regarding the LMS
• Keeps current with external LMS trends and developments and applies learning to improve LMS processes
• Keeps current of new feature releases and determines how those changes impact the LMS and university processes
• Creates roles, securities, and permissions associated with LMS access
• Creates and manages user structures including the creation of user groups
• Identifies future strategic development opportunities for the LMS as well as organizational needs and requirements for new LMS solutions or integrations
• Assists the review, testing, and implementation of LMS updates and enhancements
• Develops and executes quality assurance and performance testing
• Publishes courses and ensures those courses are appropriately cataloged and learners have the proper access 
• Monitors successful completion of courses and looks for negative trends that could indicate any potential issues with the course
• Analyzes course reporting data and recommends strategic direction to management
• Generates and interprets system reports, generalizes findings, and makes recommendations for process and utilization improvements
• Proactively analyzes data to identify trends and uses this information to improve learning and development programs
• Works to ensure LMS content is backed up, archived, disabled, and deleted as directed by the government lead
• Provides support to users (i.e., trainers, managers, and learners) and assists them in using the LMS
• Provides first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses
• Creates user memberships as needed and assigns appropriate access
• Supports and monitors incoming tickets for issues that include answering questions and troubleshooting problems for users
• Collaborates with IT and the LMS administration community to manage the course asset library
• Collaborates with IT on escalations and tickets requiring resolution from the LMS vendor
• Collaborates with IT on troubleshooting and resolving system functionality issues
• Provides support to the IT Software Administrator for LMS system migrations, integrations, and change management
• Notify the Government lead immediately upon discovery of any LMS service outage and assist the Government lead in working with LMS provider to restore functionality 
• Work with Government lead to implement Government-approved strategies, processes, and procedures regarding the categorization, retention, and accessibility of data in the e-Campus system
• Work with JSOU instructional designers to incorporate courseware into new course iterations per designated JSOU policy or guidance 
• Develop and produce system-wide reports using internal and external reporting tools
• Coordinate with vendor on scheduled upgrades to LMS and other software support packages