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Form of workJob Description
Job Description:
Responsibilities:
Responsibilities:
- Provide technical support for large private communications networks.
- Handle the first line of support for customer and field calls into an operations center.
- Log calls and perform preliminary investigations into reported network issues.
- Create trouble tickets and initiate workflow for problem resolution.
- Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
- Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
- This position is part of an onsite 24x7 network control environment. Shift and workday flexibility is required.
- Bachelor s degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2) years of prior related experience or 2 years post-Secondary/ Associate s Degree with a minimum of (6) years of prior related experience.
- Minimum of (2) Years of Telecommunications Network Troubleshooting experience.
- Layer 1 Troubleshooting experience.
- Previous experience in telecommunication call centers and ability to work in a fast-paced environment.
- Experience with Layer 1 Troubleshooting.
- Experience with call center phone systems and working with geographically dispersed teams.
- Experience with interacting with customers and meeting service-level timelines.
- Experience in Physical layer and routed technologies experience.
- Experience with Network Management systems and tools.
- Experience in remote maintenance and repair of CISCO network equipment.
