Information Technology Systems Administrator

Job Description:*
About Econometrica, Inc.*
We are researchers and experts helping our clients make informed decisions using advanced analytics. We tackle challenges with innovative methods, research tools, and strategy to improve the quality of life. Whether examining policies to provide the best patient care, advising on housing finance strategies, or analyzing the benefits of space exploration, we apply hard work and dedication to each of our projects.

The Opportunity
The Systems Administrator role is a hybrid position located in Bethesda, MD. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job. The Systems Administrator will:

• Maintain and update our Microsoft Azure IT infrastructure.

• Design, develop, and support server and network deployments for technical programs; ensure system availability; OS (Windows) builds/upgrades; system patching; apply OS configuration to new systems; troubleshoot host/server failures and related issues; perform routine data backups; documenting maintenance actions taken; infrastructure diagrams; and document and prepare security mitigations.
• Spec system requirements, estimate cost, and provide quotes to meet project/company needs.
• Respond to tickets and monitoring alerts from staff, using helpdesk software.
• Maintain and support the integrity of Active Directory, Exchange/Office 365, and their Domain components.
• Support, configure, and develop the SharePoint environments.
• Develop, configure, and maintain document libraries, enterprise lists, and site collections.
• Manage SharePoint end user accounts, permissions, and access rights in accordance with best practices regarding privacy and security.
• Perform systems maintenance tasks, such as software upgrades, backups, and recovery, including file maintenance.
• Review systems for critical updates on a weekly basis or each time a major threat is announced.
• Provide technical and leadership guidance to Tier 2 and Tier 3 support teams.
• Be available to work extended hours whenever required or requested by management.
• Remain on call for system issues with the real-time software during off business hours as deemed necessary.

Education & Qualifications
Desired Skills and Experience

• Experience with administration and best practices of Office 365 and Microsoft Azure.
• Proven understanding and troubleshooting of networking technology, such as TCP/IP protocols.
• Experience with systems auditing, per security policies including firewall, OS, and application configurations.
• A customer-oriented attitude and desire to help others succeed.
• Demonstrated effective oral and written communication skills.
• Personal and professional integrity that communicates a sense of mission, leadership, and ability to self-start, and a commitment to providing quality customer service.
• A demonstrated positive and proactive approach in identifying problems, creating innovative solutions, and managing projects.
• Proven ability to develop strategy as well as write, communicate, facilitate, and present to all levels of IT, internal staff, and management.
• Flexibility and adaptable personality to handle shifting needs, evolving priorities, and urgent situations that arise.

Education

• Bachelor's degree or equivalent training and experience in computer science, information systems, engineering, or related areas; and
• 10 years of experience leading and managing IT projects.
• Ability to handle areas of delegated responsibility independently, initiate action, and follow through.
• Must be able to work well with others in a team environment.
• Ability to work on multiple priorities at once.

Work Environment
The office is located in beautiful downtown Bethesda. We are located at a Metro stop within walking distance of great restaurants and local fare. We have a typical office setting with a quiet-to-moderate noise level and fluorescent lighting.

Physical Requirements
The physical requirements are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be an all-inclusive list of duties and standards of the position. The employee’s supervisor may assign other instructions and related duties.
Econometrica, Inc., is an Equal Opportunity Employer (EOE), and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences, and perspectives.

Job Type: Full-time