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SalaryOverview
Work Where it Matters
Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders , ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers , ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance.
As an ADM employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Job Summary:
ADMis looking for aSystems Administrator (Jr) to work in Hanover, MD. To join our team of outstanding professionals, apply today!
Responsibilities
Minimum Responsibilities:
- Operate an AWS GovCould hosting service with a collection of capabilities, tools, and services to provide a modern automated DevSecOps environment. The NBIS application is an enterprise mission system supporting personnel vetting.
- Provide tier 2 trouble ticket resolution or escalation to tier 3 team.
- Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, timely, and accurate support.
- Utilize ServiceNow to input, track and manage Help Desk Trouble Tickets for NBIS.
- Coordinate with other Tier support teams to share information and create knowledge articles with the goal of resolving tickets efficiently at the lowest possible tier.
- Monitor NBIS and related applications using logs, dashboards, Tier support reports, and any other available sources to detect and react to events that effect usability, performance, and quality of the applications.
- Use this information to find and report problems quickly, which will regulate the quantity of users impacted and service support tickets created.
- Monitor the application support process to ensure timelines are met.
- Normal operating hours expected: Monday-Friday; 0800-1700.
* Please identify and include the candidates with the availability to work a remote Saturday rotating shift (0800-1400).*
Qualifications
Minimum Qualifications:
- 1-3 years exp with Network/System Administration.
- Cloud services experience (preferably AWS).
- Clearance Required: Top Secret SCI.
- Active 8140 (formally 8570) IAT Level II certification. (Typically Sec+).
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
Job: Information Technology
Travel: None
Organization: ADM - Akima Data Management
Clearance: TS/SCI
Work Type: Hybrid
Remote: No
ReqID: 2024-8264
