Address
Form of workGENERAL DEFINITION OF WORK
Under the supervision of the Director I - Information Technology, the Information Technology Support Specialist is responsible for installing requested networking equipment in school and office locations, trouble-shooting equipment problems, connecting devices to a local area network, and performing basic aspects of network administration to include Active Directory Infrastructure Management.
ESSENTIAL FUNCTIONS
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION AND EXPERIENCE
Under the supervision of the Director I - Information Technology, the Information Technology Support Specialist is responsible for installing requested networking equipment in school and office locations, trouble-shooting equipment problems, connecting devices to a local area network, and performing basic aspects of network administration to include Active Directory Infrastructure Management.
ESSENTIAL FUNCTIONS
- Perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations
- Diagnose and resolve problems in response to reported incidents
- Plan and analyze work processes
- Research and report trends and patterns of problems
- Install, maintain, and troubleshoot hardware and software issues
- Perform backup and recovery operations
- Consult with equipment users to identify needs and requirements
- Ensure rigorous application of information security/information assurance policies, principles, and practices
- Keep track of technological advancements and trends in IT support
- Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
- Thorough knowledge of Windows operating system
- Working knowledge of Windows server platform
- Thorough knowledge of computer repair processes
- Ability to support application suites such as Microsoft Office
- Self-motivation and initiative
- Ability to work, exercising tact and courtesy, with teachers, staff, co-workers, and administrators
- Ability to work as a team player on projects and specific initiatives
EDUCATION AND EXPERIENCE
- Any combination of education and experience equivalent to graduation from a community college with a major in Information Technology
- Considerable experience with installing local area networks is required
- Network administrator certification or network engineer certification is preferred
