Job Description
The Support Analyst provides a high level of customer service through implementing, maintaining, resolving technical issues, supporting and optimizing all customer workstation and server hardware, software and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.
Serve as first point of contact from customers seeking technical assistance over the phone and ticketing system.
Perform remote troubleshooting (I.E. Password Resets, New User/Workstation Setups, Desktop Issues)
Ability to effectively prioritize and execute tasks in a high-pressure environment
Windows workstations and servers
Anti-virus/malware software and remediation
Email systems and SPAM filtering
Network switches, firewalls and access points
Backup systems and data recovery
Administer and maintain end user accounts, permissions and access rights
Provide third party vendor management assistance
Produce accurate documentation related to client environments and issue resolution
Ensure that Service Level Agreements are met for all customers
Setup, deploy and replace Windows desktops and laptops
Setup and install Windows operating systems, Microsoft Office Suite, and other Windows applications
Strong documentation skills
Keen attention to detail
Ability to absorb and retain information quickly
Highly self-motivated
Install network equipment such as switches, firewalls and/or wireless access points
Work with a mentor to help develop skillset and GFI DigitalNET values
Soft Skills
Precise attention to detail, high level of organization
Excellent communication and interpersonal skills
Highly self-motivated and directed
Proven analytical and problem solving abilities
Solutions focused
Ability to multi-task and organize and prioritize deadlines accordingly
Able to meet deadlines and follow clear instructions
Exhibit professional appearance and demeanor at all times
1-2 years hands on experience deploying, supporting and troubleshooting hardware, Windows OS and Windows Applications
Working knowledge of Windows Servers and Networking hardware protocols
Preferred
College Diploma or Degree in Computer Science
Experience working with third party vendors
Microsoft, CompTIA, Cisco and other Certifications
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Paid time off immediately available upon hire
Flexible spending account
Health insurance
Health savings account
Life insurance
Referral program
Vision insurance
Hybrid Work Schedule
GFI Digital is a single vendor solution to create efficiencies in every aspect of office technology.