Member Support Analyst

Description

Introduction

Do you want to join an organization that invests in you as a Member Support Analyst? At AdvantageTrust, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

AdvantageTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Member Support Analyst like you to be a part of our team.

Job Summary and Qualifications

The Membership Analyst gathers facility information and loads member facilities for AdvantageTrust to add to the roster. Providing support to membership objectives to build trust and the goal of HealthTrust roster as the ‘source of truth’. Protects and executes rostering process, membership, and data as a critical competitive advantage.

What you will do in this role includes:

• Coordinates with Member Services Manager to ensure accuracy and prioritization levels
• Supports timely execution of onboarding membership from enrollment to GPO ID through internal and communication.
• Update and maintain membership changes within the membership system
• Accurately reflect member groups, to include all bill-to and ship-to locations. Corroborates through multiple sources
• Knowledgeable of rules, protocols, processes surrounding member alignment
• Maximizes full member value during onboarding with portfolio knowledge based on COT, specialty, and distributor along with priority level of risk or opportunity
• Support maintenance of membership roster and internal systems by executing based upon the results of the auditing process
• Ensures individual membership accuracy and match between HealthTrust HOME and AdvantageTrust CRM through change process management

What qualifications you will need: 

• High School Graduate/Equivalent Required
• 3+ years of experience in customer service preferred
• Or equivalent combination of education and/or experience

HealthTrust Supply Chain is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Member Support Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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