It Plant Support Analyst

We are looking for a IT Support Technician in Carthage MO! It is an amazing opportunity to get hands-on experience within a manufacturing plant! The experience you can get will stem from software/hardware troubleshooting, imaging/deployments and a little networking. We look forward to seeing your applications!

Description:

This role is first shift (8 am to 5 pm), 100% onsite with some on call (remote support) and travel responsibilities.

The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. He/she coordinates and communicates Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.

•Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.

•Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.

•Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to standard operating procedures.

•Focuses on proactive support and directing that work to the proper support teams.

•Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.

•Utilizes the Service Management tool to enter, issues and requests. Updates until complete.

•Communicates system outages to those affect at assigned plant(s).

•Rolls out new processes, hardware, or software.

•Works with contractors and engineers to ensure policies are understood and followed.

•Provides 24x7-support for plant/region as needed.

Skills:

Troubleshooting, Active directory, Customer service, SCCM, Office 365, Technical support, network support

Top Skills Details:

Troubleshooting, Active directory, Customer service, SCCM

Additional Skills & Qualifications:

2 to 3 years of experience in a manufacturing environment is preferred in this role.

•Participates in or leads small-medium IT projects.

•Utilizes the service management tool to provide trend analysis and recommendations for improvements.

•Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.

•Communicates updates to the right audiences at the plant.

•Supports Global IT strategic initiatives.

•Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.

•Creates IT documentation for Plant Support processes.

•Follows and demonstrates an understanding of information technologies processes and best practices.

Experience Level:

Entry Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.