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- Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 – Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
- Benefits
- $1.35 Shift Differential
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
- No cost eCare visits
- Employer-provided mental health services for employees and eligible family members
- Retirement with employer match up to 5%
- Tuition discounts and reimbursement available for continuing your education
- Free and convenient parking
- CoxHealth Fitness Center and Child Care discounts
- Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
IT Customer Support Analyst I:
Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
- Education
- Preferred: Associate's degree in Computer Science, Information Technology,
- Experience
- Preferred: 1 year of experience in IT Customer Support, with a focus on end-user support and troubleshooting.
- Skills
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support request and solutions for future reference.
- Licensure/Certification/Registration
- N/A
IT Customer Support Analyst II:
Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
- Education
- Required: Associates degree in Computer Science, Information Technology, a related field or equivalent experience.
- Experience
- Required: 2 years of experience in IT Customer Support or related field, with a focus on end-user support and troubleshooting.
- Skills
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
- Ability to analyze and resolve complex technical issues, often involving multiple systems.
- Builds and maintains positive relationships with end users by providing exceptional customer service.
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
- Licensure/Certification/Registration
- N/A
IT Customer Support Analyst III:
Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
Job Requirements
- Education
- Required: Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.
- Experience
- Required: 3 years of experience in IT Customer Support or related field, with a focus on end-user support and troubleshooting.
- Skills
- In depth knowledge of a variety of IT systems, software, and hardware.
- Identifies and implements improvements in service desk processes to enhance efficiency and effectiveness.
- Assist junior analysts, providing guidance, and helping with their professional development.
- Participates in strategic initiatives related to service desk management.
- Licensure/Certification/Registration
- N/A
IT Customer Support Analyst IV:
- Job Summary
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
- Job Requirements
- Education
- Required: Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience.
- Experience
- Required: 4+ years of experience in IT Customer Support or related field, with a focus on end-user support and troubleshooting.
- Skills
- Leads a team of service desk analysts, including hiring, training, and performance management.
- Understands and assists with maintaining operational efficiency withing the service desk team.
- Effectively collaborates with tier 2 and tier 3 resources to ensure end to end operational effectiveness across the incident lifecycle.
- Responsible for assisting with resource management and process management of the service desk team.
- Assists with the development of long term service desk strategies that align with the organization’s overall IT and business objectives.
- Licensure/Certification/Registration
- N/A
