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Form of workJob Description
Project Manager
Position Summary:
Position Summary:
The Customer Service Project Manager manages complex product commissioning, installations of industrial equipment and upgrade initiatives from planning through delivery, working with a cross-functional team to drive projects to a successful conclusion with a dedicated focus to our DIPE and RECO2 systems (Dry Ice Production Equipment and Recovery CO2 Systems).
Position Responsibilities:
- Planning:
- Facilitate and support DIPE/RECO2 project sponsors in scope review– converting high-level consumer and business needs into functional requirements and measurable deliverables.
- Build plans to equal project need, with preparations that are neither more nor less than the risk or activity required.
- Identify potential project risks and pre-emptively develop strategies to mitigate and/or exploit such risks while working with the customer and other Cold Jet personnel to problem solve and strategize.
- Executing:
- Direct and manage DIPE/RECO2 project from Purchase Order to completion; while closely monitoring and modifying scope (as needed), quality, schedule, budget, resource, and risk.
- Prepare and execute FEED studies in close collaboration with customers appointed technical lead with support from Cold Jet engineering when needed.
- Generate regular DIPE/RECO2 project status updates and communications to stakeholders, ensuring that those who need to know are kept in the loop of what’s going on with the project.
- Identify additional business opportunities, propose and negotiate Service Agreements and offer other, out of scope, services.
- Service Contacts key account management.
- Adapt to changing demands and priorities.
- Build and maintain project documents and records.
- Ensure timely and effective delivery of products to commercialization.
- Professionally escalate project problems and challenges, when necessary.
- Help manage customer service workload when needed.
- Coordinate implementation of requested engineering changes with the Operations team.
- Coordinate global technical documentation.
- Coordinate communication and collaborate with others to finalize decisions.
- Provide training to customers and internal stakeholders when needed.
Position Requirements
Education & Experience:
- A bachelor’s degree or a high school diploma with at least five years of technical project management and installation/ commissioning experience.
- Experience as Technical Engineer or Project Coordinator in complex projects, preferably in Gas & Chemical Process industry.
- Experience should include managing enterprise-wide projects – which have included internal and external team members across disciplines of accounting, engineering, information technology, marketing, manufacturing, sourcing and sales.
- Experience with Monday.com, HubSpot CRM, and ERP/EPICOR is a plus.
Skill Competencies:
- Strong leadership talent, and ability to work as a team with department leaders and colleagues.
- Strong knowledge in all phases of the project management life cycle and after sales services.
- Excellent verbal and written communication skills in both a one-on-one setting as well as leading meetings.
- Outstanding organizational skills.
- Expert knowledge in Microsoft Office; expert knowledge of general management software programs.
About Cold Jet:
Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com
