Indoor Air Quality Specialist

Western Plumbing, Heating & Air is a reputable company that values pride, professionalism, and exceptional service. We take pride in hiring individuals who are passionate about providing friendly and professional service, always striving to do what's right for our customers. We have an exciting opportunity for a Full-Time Indoor Air Quality Specialist to join our team. If you are dedicated to delivering top-quality service and believe in going the extra mile for our customers, we invite you to apply!

Pay and Benefits:

• Availability: Full-time, On-call, 40 ~ 45 hours per week
• Compensation Range: $60,000-$80,000 (Hourly plus bonuses)
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401k with company match for your retirement savings.
• Paid time off to maintain a healthy work-life balance.
• Paid holidays to spend time with your loved ones.
• Company-provided vehicle to facilitate your work.
• Gas card to cover your travel expenses.

What You'll Do:

• Maintaining reliable and predictable attendance to include
• Being onsite and on time for all designated calls
• Being on time to weekly meetings
• Properly diagnosing issues
• Finding solutions to improve IAQ, comfort and savings.
• Building custom packages for customers
• Clearly and professionally communicate options to customers.
• Completing all necessary documents required at each call- Invoice, Option sheet and Green sheet (when needed)
• Communication clearly with team members, dispatch, managers, and installers daily in a professional manner
• Collection of payments from customers for work being performed and ensuring payments are submitted in a timely manner.
• Attend regular training courses for new products and/or product updates.

Who You Are:

• Minimum 2 years customer service/sales experience
• Maintain a working product knowledge of HVAC equipment, practices, and procedures.
• Achieve expected closing percentages, monthly goals, and average tickets metrics.
• Subject to 90-day evaluation period on failed expectations
• Able to prospect and generate new business for the company.
• Proficient mathematical skills to bid and job cost HVAC projects.
• Ability to work independently.

Physical and Mental Requirements:

• Lifting
• Climbing: ladders, stairs, etc.
• Bending or stooping
• Extended periods of walking
• Able to tolerate varying weather conditions.
• Operating a motor vehicle
• Operating power or hand tools
• Working in confined spaces: attics, crawl spaces, mechanical room, etc.

Please note that all prospective employees are expected to pass a drug screening and background check. Western is a drug-free workplace, and we prioritize hiring candidates who are committed to maintaining a drug-free environment for the safety of our customers. Join the Western Plumbing, Heating & Air team and contribute to our commitment to delivering exceptional service!