Implementation Specialist - Remote (1839)

Who we are

Over 500 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 80,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

Must live in or be willing to relocate to one of the following states to be eligible for hire: Florida, Vermont, Tennessee, Texas, New York, Washington, Nebraska, North Carolina, Arizona, Rhode Island, New Jersey, California, Missouri, Michigan, Massachusetts, or Illinois. 

Major Duties and Responsibilities:

• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Confer with customers by telephone or video calls, and email to provide information about products and services.
• Answer customer inquiries regarding system access or system questions to resolve problems.
• Ask questions in accordance with instructions to obtain various specified information, such as client’s primary and HR contact, employee headcount and work locations.
• Compile information about new accounts, enter account information into CRM system, and support ongoing data maintenance.
• Investigate and correct errors on implementation cases and accounts in CRM system or HR Compliance Library.
• Input data such as updated client information into CRM system.
• Relay client concerns to the HR Consulting management team.
• Prepare responses to correspondence containing routine inquiries.
• Retrieve corporate documents or case records.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken to resolve issues.
• Work to determine root-cause issues, identify trends, and increase customer satisfaction.
• Work cross-departmentally with other groups to assist with client support to resolution and promote One Asure.
• Provide administrative support.
• Performs other duties as assigned to support overall departmental and Asure client needs.
  

Qualifications and Requirements:

• High School/G.E.D or equivalent combination of education and experience. At least 1 year of experience in client-facing support role.
• Prior exposure to HR Support highly preferred.
• Demonstrated ability to manage and resolve client complaints.
• Outstanding verbal and written ability to correspond with clients, stakeholders and the HR team
• Initiative, good judgment, and a high standard of professional business ethics. Professional manner required in appearance, speech, and presentation of self and developed materials.
• Ability to maintain highly confidential information received from clients and Asure.
• Excellent customer service and project management skills.
• Ability to handle frequent interruptions from clients and co-workers and easily adapt to ambiguous situations.
• Must be highly organized and work independently with a moderate level of supervision.

Benefits

• Medical, Dental, Vision, HSA, FSA- effective day 1!
• Basic Life, A+D, and STD
• 401K Program
• Employee Stock Purchase Program
• PTO
  

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. Criminal background checks conducted at employment offer.

NO AGENCIES PLEASE: Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.