- We offer competitive benefits focused on employee well-being, including paid volunteer time off!
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie).
ECI is seeking an Implementation Specialist to continue to provide the best in ERP software solutions to small and medium-sized businesses.
Our company is growing and creating excitement with our best-in-class ERP products.
The Implementation Specialist will be responsible for implementing ECI's ERP software package for the Lumber/Building Materials industry and provide post-production consulting. The Implementation Specialist will be responsible for implementation tasks including facilitating software setup/configuration training with end users, provide technical consultation, conduct pre-production review, provide on-site go-live assistance, and assist with post-production support.
This position may be remote office.
Responsibilities:
- Implement Spruce according to the ECI's standard methodology.
- Provide expertise and consulting of Spruce software modules to new and existing customers to continually improve their process and optimize their use of the package.
- Manage the delivery of complex, small to medium business/IT project initiatives.
- Lead ERP implementations of Spruce and/or act as team member of ECI implementation team on the project
- Analyze business processes of client and provide workable solutions for Spruce to the business need.
- Install, configure, and train on Spruce.
- Develop training documentation as needed.
- Mentor other Implementation Specialists.
- Perform other duties including, but not limited to: User conference materials and presentations, team meetings, knowledge base updates, and methodology improvements.
- Manage administrative tasks including: weekly time sheets, recap reports, and expense reports in a timely, complete, and accurate manner.
- Ability to travel up to 50% for multi-day customer engagements, prior travel-related experience preferred.
Knowledge, Skills, Ability, Education & Experience:
- Understand common industry business practices in retail sales, B2C, operations, distribution, and finance.
- 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, Implementation Specialist, support specialist or end user (preferably with Spruce or other Lumber/Building Material/Hardware ERP system)
- 2+ years leading or managing ERP implementations or other ERP related project management or customer support experience.
- Understand ERP application concepts and software usage in the vertical
- Experience with Microsoft SQL Server a plus
- Experience with Dashboard reporting a plus
- Experience with Certinia/SalesForce a plus
- Proficiency in Microsoft Office products and Microsoft Windows
Other Attributes:
- Strong analytical and problem-solving skills
- Effective project and time management skills
- Strong, clear, and well organized written and oral communications skills
- Strong training or presentation skills
- Excellent interpersonal skills including communication, active listening, and customer service.
- Relays concerns externally and internally with timely, fact-based, and constructive feedback.
- Able to work as a team player and/or individual contributor internally and externally.
- Able to work under pressure, meet deadlines, and work on multiple projects simultaneously.
- Take ownership, accountability, and initiative.
- Process improvement experience
- Work under minimal supervision
- Bachelor's or Master's degree in business or accounting and/or IT related field
- Alternately, an Associate's degree and 3+ years relevant experience in the industry
#LI-REMOTE
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our "CODE": Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.
- Job Family Professional Services
- Pay Type Salary