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Form of workJob Description
Position Overview:
We are seeking a System Trainer. We provide powerful software applications and support to help Wholesalers and Distributors run their businesses efficiently and profitably. From the installation to the Go-live we have it covered! The System Trainer is responsible for on-site consulting and training engagements for new and existing users of our ERP software throughout North America. This IT position requires travel and a positive customer service attitude.
Responsibilities:
As a System Trainer you will be training new users on our ERP Software and consulting on best business practices, fitting our customers' needs to our software. You will travel throughout the United States and Canada, this will include overnight travel. You will also be consulting with existing users to enhance utilization of the ERP software and increase customers' operational efficiencies.
Additional Responsibilities for System Trainer:
Developing customer relationships by supporting users during non-training times
Providing written internal reports documenting customer engagements as well as formal reports to customers identifying areas of improvement and outlining recommendations
Performing in-house training for customers at our Dallas, TX and Mt. Laurel, NJ locations
Performing remote web/phone based training sessions for customers
As a System Trainer you are required to have a Bachelor's degree preferably in Business, MIS, IS or a related degree such as Distribution, Operations or Logistics. Excellent people skills are essential as the majority of this position is training and consulting with our valued customers face to face.
Additional Requirements for System Trainer:
50%-75% overnight travel
Must possess a valid driver's license and passport
Strong verbal/written communication skills
PC skills
Solid understanding of enterprise software including strong knowledge of general business processes such as accounting, inventory management and order processing
Experience with ERP, Accounting, supply chain or related software desired
Knowledge of Distribution One's software preferred
All your information will be kept confidential according to EEO guidelines.
