Address
Form of work Who are we?
Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.
The Role:
Remote or Hybrid (Jersey City)
Full-time
We are looking for a Product implementation specialist to join Culinary Digital Inc. Culinary Digital Inc. is a leading food-tech platform that offers an integrated suite of culinary products and technology solutions for the food-services industry. It is a Fulcrum Group LLC company.
What you'll do?
- Will work on implementing our software products (https://culinarydigital.com/)
- Monitor project process through continuous communication with clients and internal departments
- Provide strong and personalized customer service experience
- Assist clients with making product related configuration decisions
- Act as the first line of technical support during the implementation cycle for clients
- Work with a variety of clients that are both new system setups as well as those merging with existing clients
- Develop and maintain excellent knowledge of company products, usage, features, etc.
- Assist in maintaining company system(s) and company records of client information
Requirements
- Food services industry experience
- Education: Bachelor's degree or equivalent work experience in the areas of Information Science, Computer Science, or related disciplines
- 2+ years of experience in project coordination/project management with ownership of a project from start to finish
- 2+ years of customer service experience, ideally in the technology industry
- Ability to compare and audit data and run reports
- Ability to conduct basic troubleshooting for product installation and other product issues
- Ability to multitask and handle multiple projects concurrently while meeting deadlines and staying organized
- Ability to be proactive, take initiative, learn quickly, adapt to change, and lead an implementation team through challenges to deliver a satisfied client
- Ability to establish credibility with clients based on industry, product, and technology knowledge
- Working on culinary ERP software implementation is a plus.
