Implementation Manager

Synapse Health | Who We Are

With the collective efforts of our epic team members, we're trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we've launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

What We Need

With a growing list of payer and health system relationships, Synapse Health is looking for a talented Implementation Manager to support new partner launches and oversee strategic projects. This role is responsible for collaborating with internal and external stakeholders to develop and ensure successful execution of implementation plans for multi-state launches. The Implementation Manager will report directly to the Vice President, Market Strategy & Implementation and will work cross-functionally to ensure objectives are met and work is completed on-time and in-line with business expectations.

What You Will Do

• Collaborate with business partners including operations, technology, network, sales, legal and compliance to develop implementation plans.
• Support new partner launches including project planning and on-going communications across internal and external stakeholders.
• Provide leadership in defining scope changes, related impacts, and evaluation of recommended solutions.
• Monitor implementation activities against timelines, set expectations clearly.
• Escalate issues/risks as needed.
• Analyze data and evaluate analyses conducted by others. Prepare preliminary interpretations and reports summarizing and synthesizing analytical results. In response to findings, develop business cases for review with impacted leads.
• Identify any gaps in processes, ensuring that solutions are found, communicated, and documented.
• Where required, partner with IT and Operations resources to enable system or process enhancements.
• Conduct post implementation lessons learned evaluation.
• Perform other job duties as assigned.

What You Have

• Bachelor's Degree (Required)
• At least 4-5 years of implementation management or project management experience. (Required)
• Experience in healthcare or regulated environment.
• Working knowledge of DME industry or health plan operations preferred.
• Proficient in MS Office applications and ability to learn job-specific software systems.
• Excellent organizational, project management, and communication skills.

What Sets You Apart

• Analytical: Demonstrates the ability to deconstruct information into smaller categories to draw conclusions.
• Detail Oriented: Demonstrates knowledge in paying close attention to minor details.
• Organization and Prioritization: Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
• Proactive: Demonstrates ability to self-start on tasks, make progress in ambiguous situations
• Effective Communication: Identifies differences in stakeholder communication needs, demonstrates ability to distill, share information appropriately across verbal and written channels.

What Sets Us Apart

It's no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn't mean we can't enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.