Test Lead (Manager, Implementation) - Quality Assurance

About League
Founded in 2014, League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League's healthcare CX platform to deliver high-engagement, personalized healthcare experiences people love. League recently announced a $95 million funding round led by TDM Growth Partners, backer of breakthrough platforms Square, Twilio and Slack, bringing the total funding to $220 million. League is also among Deloitte's Technology Fast 500, CB Insights' Digital Health 150 and was named the Next Healthtech Unicorn by Accenture, among many other acknowledgements.
The Role
AsTest Lead (Manager, Implementation), you are responsible for managing Quality Assurance across multiple concurrent projects in a complex program, including coordination with League, client, and partner teams. Your role is to facilitate an efficient and successful QA lifecycle and deliver a solid product to our customer with minimal support and supervision.
Your main objective is to proactively and strategically manage the QA lifecycle for customer implementations - creating a test strategy, discovering and documenting test requirements, creating a test plan, facilitating the execution of the testing phase, and tracking progress with internal departments and customer teams against the test plan. It is vital to have strong customer facing communication skills and the ability to identify and escalate barriers to project success.
In this role, you will:

• Act as a strategic and trustworthy partner between your client and League during the Quality Assurance process
• Accountable for the creation and management of the QA strategy and executable test plan to achieve the objectives for various test phases
• Serve as an expert in the area of Quality Assurance, enhancing and maintain testing methodology, standards, procedures and templates
• Coordinate with teams of quality analysts - both within League, on client teams, and partner teams - working on multiple concurrent initiatives
• Work in partnership with the Implementation Lead and Project Managers to ensure successful delivery of the product to our customers
• Work in partnership with the BA Lead to support the QA lifecycle and validate outputs to ensure business and system requirements are fully tested.
• Create comprehensive test cases and test plans based upon business requirements and solution traceability matrix.
• Coach and train business users to perform User Acceptance Testing tasks and activities
• Collaborate with a cross functional team, during QA lifecycle to inform various stakeholders of upcoming tasks, QA status and escalating issues when necessary
• Lead client discussions on Quality Assurance activities
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Execute test suites and cases, informing the development team of defects and errors
• Log defects, Report / Raise critical issues to the attention of Engineering Lead / Product manager, monitor efforts to resolve and retest
• Produce materials to support internal steering level meetings and readouts, including defect reports, status reports, risks, issues, and decisions
• Ensure that the final product satisfies the agreed upon requirements and meet end-user expectations
• Maintain a deep understanding of League's product and platform to inform QA methodology and documentation
• Create and maintain external materials to describe our quality approach to customers which can serve as a basis for customer quality plans
• Demonstrate the ability to motivate and guide internal and customer teams to deliver according to plan, including but not limited to:
• Engineering
• Business Analysts
• Operational quality control and readiness
• End user acceptance testing

What you bring:

• Bachelor's degree or equivalent
• Minimum 5 years in a high-performance software testing and/or delivery capacity
• 2+ years of QA experience in a startup environment preferred
• Experience in a mobile and/or web application development environment
• Experience with tools such as JIRA, Confluence, Slack, G-Suite is highly desired
• Experience with tools such as RTM tool for Jira is highly desired
• Experience in Waterfall and Agile is highly desired
• Solid understanding of SDLC and STLC required
• Experience with test automation is a big plus

Security-related Responsibilities

• Compliance with Information Security Policies
• Ensure access management is performed in compliance with the employee's role and responsibilities
• Responsibility and accountability for executing League's policies and procedures within the department/ team
• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

USA APPLICANTS ONLY: The US-specific compensation range below for this full-time position is exclusive of bonus, equity and benefits. This range reflects the minimum and maximum target for base salaries for the position across all US locations. Where in the band you may land is determined by job-related skills/experience and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
Compensation range for USA applicants only
$66,000 - $99,000 USD
At League, everyone is welcome. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status . If you are an individual in need of assistance at any time during our recruitment process, please contact us at recruitinginfo@league.com .
Our Application Process:
Applying to a role you love can be exhausting, and understanding the next steps can feel vague and uncertain. You have done the hard part of submitting your application; let's do ours by sharing potential next steps

• You should receive a confirmation email after submitting your application.
• A recruiter (not a computer) reviews all applications at League.
• If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
• The final step is an offer, which we hope you will accept!
• Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.

Here are some additional resources to learn more about League:

• Learn about our platform, leadership team and partners
• Highmark Health, Google Cloud, League: new digital front door to seamless care
• Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
• League raises $95 million USD in Series C to build world's leading healthcare CX platform
• Forbes x League: The Platformization Of Healthcare Is Here
• Fast Company x League: If we want better innovations in healthtech, we need more competition

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