Implementation Project Manager

Description
Are you a Project Manager who wants to transform the e-commerce experience for customers? Are you interested in playing a pivotal role in delivering the unparalleled value of the PowerReviews product? Good news! 1WorldSync is looking for an Implementation Project Manager to join our team at our Chicago headquarters location.
1WorldSync is the industry leader in product content management. With approximately 700 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking an Implementation Project Manager to support our growing global team.
Reporting directly to our Manager, Implementation, the Implementation Project Manager will collaborate closely with a Technical Implementation Consultant and engage with both internal and external teams throughout the entire project lifecycle. This role will provide oversight, adhering to best practices, and ensuring the seamless implementation of the PowerReviews solution. The Implementation Project Manager will also collaborate with cross-functional teams, including Sales, Product, Engineering, and Customer Experience.
As Implementation Project Manager at 1WorldSync, responsibilities include the following:

• Coordinate internal and external teams to ensure the timely and high-quality implementation of the PowerReviews platform.
• Document project scope and customer requirements using our comprehensive project management toolkit.
• Develop and maintain client timelines based on project scope and requirements.
• Proactively identify project roadblocks and orchestrate cross-functional teams to resolve issues swiftly.
• Provide expert consultation to clients on industry and platform best practices.
• Stay up-to-date on 1WorldSync solutions and trends within the e-commerce industry.

Required Skills and Experience:

• Bachelor's degree or equivalent work experience is required.
• 3+ years of experience in a client-facing project management role at a software or technology company.

Desired Skills and Experience:

• Proven track record of successfully driving projects to completion, on time, and ensuring overall customer satisfaction.
• Exceptional communication and client-facing skills, with the ability to convey technical requirements to non-technical users effectively.
• Highly organized, demonstrating strong attention to detail.
• Knowledge of HTML, JavaScript (or equivalent), CSS, and related web technologies is a plus.

Benefits:

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long term disability and life insurance.
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.

Additional Details:

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.

• This role requires the candidate to have the authority to work in, and be located in the US.
• This position requires up to 5% travel.

1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.
Americans with Disabilities Act (ADA)
1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected].