Implementation Manager

Implementation Manager

Who We Are:

Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights, and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.

What you’ll do:

Iodine Software is seeking another Implementation Manager to join the team! Our client base is growing rapidly, and we need talented, dedicated individuals to help drive our continued success. Our Implementation Managers are responsible for the success of our customer deployments. They are tech-savvy, resourceful individuals with the ability to make quick connections and foster client relationships at all levels of an organization, from executives to end-users. If you are passionate about problem solving, focused on driving results, are a respected collaborator, and consider yourself a technologist at heart, this position may be right for you.

• Serve as a project manager and technical expert on implementations of Iodine Software solutions
• Synthesize and understand complex data sets from new clients and ensure client information is mapped to the Iodine system
• Configure, test, and deploy hosted customer implementations of our software
• Assist in the deployment of upgrades of our software for entire client base
• Collaborate with product and engineering teams to continuously improve the offering
• Partner with client success team to ensure solutions are aligned with long-term strategy
• Lead customer calls and meetings
• Identify dependencies and communicate consistently with project team to ensure smooth & timely deployments
• Provide ongoing business and technical support to existing customers
• Work with marketing, development, and sales as needed to continuously improve customer satisfaction

What we’d love to see:

Minimum Requirements (Education, certifications, and experience):

• Bachelor’s degree in applicable field required
• 3+ years professional experience
• 2+ years HL7 experience
• Technical aptitude
• Adept Project Management Skills
• Critical and pragmatic thinker, comfortable with sifting through code to understand features, troubleshoot issues, and identify potential bugs
• Proven track record of managing multiple, competing priorities while consistently exceeding goals
• Outstanding oral and written communication skills
• Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary
• Team player DNA with a desire to solve for the interests of our clients and of our business
• Demonstrated ability to manage multiple work streams simultaneously and efficiently
• Proven ability to adapt to different environments, build strong relationships, and influence others positively
• Attention to detail, highly organized, with an absolute focus on quality of word
• Proficient Excel skills

Preferred Requirements:

• Knowledge of XML, SQL, HTML and Java strongly preferred
• Ability to travel up to 15%, if necessary
• PMP certification is a plus