Address
Form of workJob Description
Must Apply Directly at:
https://gulfcoastcenter.e3applicants.com/careers/IDD-Provider-Services-Case-Manager-638
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.
Join our team today!
https://gulfcoastcenter.e3applicants.com/careers/IDD-Provider-Services-Case-Manager-638
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.
Join our team today!
- INCREASED PAY as of 12/1/23
- Monday-Friday
- 12 Paid Holidays each year (in addition to time off accrual).
- Great Benefits!
- 5% Salary increase upon 90 days in role.
- Starting rate of pay based on experience doing a similar role.
THE GULF COAST CENTER - JOB DESCRIPTION
Job Title: IDD Provider Services Case Manager
Location: Office in Texas City, TX . Serves Galveston and Brazoria County, TX
FLSA Status: Non Exempt
Working Status: Full Time with benefits
Summary:
The IDD Provider Services Case Manager provides case coordination and support to the GR Provider Services team to ensure that individuals are receiving quality services through the department. GR Provider Services includes Respite, Supported Employment, Community Support Services, Day Habilitation, Behavioral Supports and Nursing Facility Services.
The Case Manager will build community relationships with each of the Nursing Facilities in both counties providing liaison services to link Nursing Facilities with Provider Services including coordination with authority staff, contractors and preparing paperwork and oversight of the required provider information in the electronic chart.
The Case Manager will support the Provider Program Manager and Team Leader to help coordinate implementation of services by internal staff and contracted providers. Services are provided through contract, voucher or GCC Employees.
The IDD Provider Services Case Manager will provide support and direction to the Provider Services team to improve service delivery models and increase utilization of services to better meet individuals' needs. In addition to coordinating services, IDD ProviderCase Manager is responsible for providing supports to a caseload of individuals both in "in-home and out-of-home environments" or at other community locations that are necessary to achieve outcomes identified in an individual's person-directed plan (PDP) and/or Habilitation Support Plan (HSP). This service provides habilitative or support activities that facilitate an individual's ability to perform functional living skills and other activities of daily living, including assisting an individual to develop competencies in maintaining his or her home life or increase a person's ability and opportunity to participate in typical community activities and activities/supports for the person in connecting with their family members that help preserve the family unit and prevent or limit out-of-home placement of the person.
For individuals in nursing facilities, the Case Manager will work with other identified team members to implement a plan to include training goals aimed at increasing independence and competency with skills that would increase outcomes for transitioning into the community.
Responsibilities include: Provide direct and supportive services to individuals in various settings, based on individuals' needs. Work with other key members involved in the individuals' lives to incorporate goals for increasing independence during participation in support provided.
Gulf Coast Center operates under a trauma-informed approach based on the six key principles of Safety, Trustworthiness & Transparency, Peer Support, Collaboration & Mutuality, Empowerment & Choice, and Cultural, Historical &Gender issues.
The IDD Service Provider Case Manager will be responsible for the following:
- One to One trainings, group outings, participates in meetings, provides transportation, documentation, provides quality services in a team and customer driven environment.
- Continual monitoring and documenting of all relevant standards for compliance (HHSC, TAC, etc).
- Assure policy and procedures of external programs and agencies are followed. Responsible for representing the Center at meetings, nursing facilities, statewide and area meetings as a representative of program/service area.
- Monitor all PDPs as received to ensure types and amounts of services are referred to and provided by internal and external providers per the PDP Action Page.
- Discuss provider service options with individual and or family as a back -up to the Program Specialist and/or Team Leader Completes Implementation Plan (IPs) and communicates as needed with the family and/or provider/staff to plan strategies to individualize trainings and/or support to achieve outcomes identified by the individual/LAR.
- Consistently and correctively reviews, updates and creates new treatments plans based on the strengths of the clients and recommends changes to outcomes as needed.
- Provides training and support according to Implementation Plan (IP) Punctuality and attendance to support the individual's needs and Customer expectations are met consistently.
- Consistent communication with individual/LAR, family and other team members including outside agencies.
- Responds to and is compliant with all internal/external team members including agencies Attends Person Directive Planning meetings, provides updates and makes recommendations to the service planning team for the development of the Care Plan.
- Completes assessments and communicates as needed with the Team Leader and/or family to plan strategies to individualize trainings and/or support to achieve outcomes identified by the individual/LAR.
- Provide all necessary paperwork to Nursing Facilities and Team Leader Receives additional supervision from Team Leader - IDD Provider Services, 123 Manager, Schedule and coordinate assigned caseload.
- Track utilization of authorized hours for individuals that receive services.
- Complete all written notifications to initiate services, end services or change of care providers to NF and/or Individuals, Families/LAR Meet all Health/Safety Requirements to ensure Safety Care of all Individuals.
- Individual must not be out of site while in Care Provider's service time. Weekly caseload schedules are maintained to maximize billing.
- Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
- Treat all individuals with the utmost courtesy, decency, and respect. Provide responsive, and efficient services.
- Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
- Provide highest level of Customer Service for both internal and external customers. Required to report personnel leave; flex time and emergency leave to assigned supervisor.
- Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate CompliancePlan.
- Consistent adherence to the Center's Dress Code.
- Consistent adherence to Center safety guidelines and expectations. May be required to travel within Brazoria and Galveston Counties. Out of region travel may be required to attend trainings.
- Must maintain a clear driving record and driver's license in accordance with our Driver Policy. Requires current Texas Driver's License, reliable transportation and must maintain current auto liability insurance.
- Data Entry, Scanning, Filing, Etc.
- Complete all reports for assigned vehicle per due date including all service maintenance required.
Supervision:
- Receives direct supervision from Program Manager - IDD Provider Services
Required Education:
- Requires High School diploma or equivalent.
Required Experience:
- 1 year of Direct Care experience with IDD individuals
Preferred Experience:
- 3 Years of experience working within the service field with the IDD population
- minimum of 1 year of Case Management experience
Abilities/Traits:
- Professionalism - presents and conducts business in a manner consistent with professional practice Customer Service - Internal and external customer expectations are consistently met.
- Scheduled and unexpected cancellations are communicated to individual, family, nursing facilities and/or other agencies in a timely manner.
- Accessibility - is readily available to meet customer needs.
- Excellent Organizational skills.
- Multi-Tasking Ability to work with multiple tasks and priorities and maintain timeliness of the finished product.
- Ability to provide time management.
- Must be Self Motivated.
- Must be able to refrain from usage of personal cell phones throughout the day.
- Problem Solving, Patients, and Compassion towards individuals.
- Ability to express self clearly and effectively, orally and in writing.
- Requires ability to work within a team approach.
- Requires proficiency with computer skills, programs, and email.
Working Conditions:
- Work will be performed in the office and/or field settings.
- May require varied work hours depending on need of clients. Out of region travel may be required to attend trainings.
- May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
- Center owned vehicle provided for travel
- In-home direct care
- Direct care with nursing homes
- Outings into the community
- Ability to work with individuals who may have personal care needs
- Ability to work with individuals who may have different levels of behaviors and mannerism
- The ability to push, pull and transport individuals who may be in a wheelchair
Special Projects:
Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.
Job Related Physical/Mental Requirements & Environmental Conditions:
Physical:
- Ability to transport, adjust and/or move items up to 55lbs.
- Ability to ascend/descend stairs
- Ability to maintain in a stationary position for long periods of time.
- Ability to handle objects.
- Ability to operate office equipment.
- Ability to move around within an office setting and/or other locations as needed; may include ability to bend/twist, kneel/stoop and/or reach for items.
- Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements. Ability to detect and write effectively.
- Ability to hear (with or without aid).
- Ability to have visual acuity to operate a motor vehicle and observe objects within work setting.
Mental:
- Ability to accept constructive criticism. Ability to maintain regular attendance.
- Ability to understand, communicate and comprehend accurate information with others in English.
- Ability to reason and analyze effectively.
- Ability to solve practical problems as it relates to position.
- Required to pass and maintain all Center mandated trainings.
Work Site/Environmental Conditions:
- Ability to work alone.
- Ability to work closely with others.
- Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
- May be subjected to hostile environment. May be subjected to high crime environment. Potential exposure to tobacco products.
- May be subjected to both inside and outside environmental conditions. Subject to standard noise levels within working environment.
- Travel by motor vehicle, van, bus, or plane may be required.
Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.
