Business Analyst - Card Operations (Hybrid)

This position performs complex data analysis to identify factors that affect business profitability, growth, and efficiency for Card related products and services. Assesses a wide scope of business practices, invoices, information, and industry trends. Determines improvements, solutions or explanations to address identified issues or variances. Prepares technical reports by examining and summarizing data and creates specifications to support business initiatives. May oversee the work of less experienced analysts, partner with operations managers or assist in special projects as needed.

• Financial Data Analysis - Sources, compiles, and interprets data. Performs advanced data analysis, effectively communicating and directing analysis output.

• Understands card revenues, expenses, and how supporting categories, general ledgers and cost centers interact and impact the business.

• Operational Support - Provides support for business operations by responding to inquiries, identifying issues, and working to improve team practices. Assists in streamlining daily workflow for overall unit, resolving escalated matters where possible. Implements recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.

• Identifying Objectives - Determines business needs through complex analysis and reporting. Develops strategies to achieve company and department goals, and communicates these through the use of specifications, project plans, or other forms of documentation.

• Project support as needed.

• Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement. May develop process enhancements based on reporting.

Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting

Preferred qualifications:

• Prior experience with financial analysis.

• Experience reconciling General Ledger accounts.

• Familiarity with GAAP accounting

• Strong communication skills interacting with multiple groups at various levels of the organization.

• Data querying skills

• Familiarity with complex invoice processing.

• Financial modeling experience

• Cards operations experience

Company Description:

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity/Affirmative Action Employer/Minority/Female/Disability/Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.