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SalaryWest Virginia University is currently accepting applications for a Hybrid Case Manager, Internal Investigations.
About the Opportunity
In collaboration with the Assistant Director, Internal Investigations, the Case Manager provides support to Title IX, BOG Rule 1.6 and Code of Conduct investigations. The Case Manager supports the daily needs of an investigation, which includes, assigning a case to an investigator, preparing documents to send to parties, writing interview summaries and ensuring that overall, the investigations are progressing without issue.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year
- 18 sick days per year
- WVU offers a range of health insurance and other benefits (this position is a benefits-eligible non-classified staff position)
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
- Wellness programs
This position is hybrid, with the expectation of a schedule that includes onsite and work from home opportunity. This position is expected to work the hours needed to meet professional responsibilities.
What you'll do:
System Management:
Case Manager will be responsible for uploading templates and creating letters for the GME case tracking systems.
Ensures that cases are assigned to appropriate investigator and all appropriate documents are provided to respondent(s) and complainant(s).
Sends out Investigation Summaries and Notice of Outcomes, works with AD to ensure all relevant case documents are filed and case is closed out.
Prepares reports on case information for Assistant Director, Director and AVP.
Pulls case information for FOIA requests and requests from AD and Director.
Pulls case numbers for AD on a regular basis.
Investigations:
Assists investigators with interview summaries by reviewing interview recordings and documenting accordingly.
Creates template letters as directed by the AD, Investigations.
Ensures that all parties of the investigation have received appropriate documentation.
Work with the investigators to ensure that the investigation plan for each complaint is completed timely and accurately.
Resourcing:
Answers questions to employees, students, and leadership regarding the investigation process.
Directs individuals to the appropriate resource that is relevant to the situation; for example, FSAP, Carruth, Student Conduct, etc.
Engages with AD and leaders on interim measures to put in place during the investigation process.
Discusses potential informal resolutions of complaints with parties.
Title IX:
Coordinates and schedules Title IX hearings with witnesses, respondents, complainants, and third-party adjudicator.
Explains the Title IX process to witnesses and offer resources when appropriate.
Assists with technology during the Title IX hearing.
Schedules pre-hearing for all parties involved.
Education:
Bachelor’s degree in communications, business, or a related field, or equivalent professional experience.
Experience:
A minimum of two (2) years in:
- Program Management
Knowledge, Skills, and Abilities
Ability to exercise appropriate judgement in sensitive and unique and unpredictable situations.
Must have sensitivity to and ability to discern appropriate action in high risk personal and emotionally charged situations.
Ability to work in a fast-paced and confidential environment with the ability to provide high-level administrative support, multi-task and prioritize.
Excellent communication skills in both written and verbal form.
Ability to organize workload with close attention to detail, manage multiple tasks and timelines, and make appropriate decisions following university policies and procedures.
Ability to maintain confidential information in dealing with sensitive, complex Human Resources issues.
Preferred Qualifications:
Administrative Support Experience Preferred
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley — the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU’s academic mission. We welcome candidates who can contribute a range of ideas, approaches, and experiences.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.
