Hyatt House Full Time Front Desk Agent

Prospera Management is committed to a culture of exceptional service. We are looking for a Full Time Front Desk Agent at our Hyatt House Anaheim Hotel who has a passion for service and working as a team to get the job done.

JOB SUMMARY

Hotel Front Desk Agents serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The successful candidate’s responsibilities will include, but not be limited to:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Experience with hotel reservations software, Opera

PROSPERA VALUES

• Integrity - We exemplify trust, honesty, and good faith in ourselves and our stakeholders.
• Respect - We value our guests and colleagues with appreciation and gratitude.
• Accountability - We are empowered to make a positive difference and to ensure the highest quality and delivery of guest service.
• Balance and Wellness - Genuine care for one another and work/life balance.
• Kindness - Thoughtful in our interactions with others and know that strong relationships are the core of our industry.
• Community - We actively support our community responsibly.
• Innovation - We are driven to succeed and improve through innovation, design, and technology.
• Spirt - We inspire each other to be passionate, energetic, and fun-loving.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Preferred)

Ability to Commute:

• Anaheim, CA 92802 (Preferred)

Ability to Relocate:

• Anaheim, CA 92802: Relocate before starting work (Required)

Work Location: In person