Breakfast Attendant - Hyatt Place | Hyatt House Lax

The Breakfast Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner, specifically within the Breakfast Area at the Hotel.

Position Qualifications and Requirements:

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Working Conditions:

Early morning shifts, which typically begins between 5:30am, 7:00am or 8:00am depending on the business needs.

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

Responsibilities may include any and all of the following:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with RCMI standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with RCMI Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
• Clear, clean and reset tables as needed.
• Preparing buffet station for food set up. Ensuring buffet is stocked with silverware, plates and glassware.
• Ensuring buffet is stocked with food and drinks at all times.
• Responsible for assembling and disassembling breakfast buffets, and ensuring that the buffet remains well-stocked at all times.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Be familiar with the operation of the P.O.S. system.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Ability to answer the telephone according to standards.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.
• Attend meetings as required by management.
• Perform any other duties as requested by management.
• Organizational Structure:
• Reports to: Outlets Manager / Food & Beverage Manager/ Food & Beverage Director
• Job title also known as: Complimentary AM Attendant