Hvac Service Manager - Waterloo

The HVAC Service Manager's main responsibility is to supervise and support the service operations team, understand 
customer expectations, uphold quality standards, and maintain the division infrastructure. This position will
ensure company policy and procedures are adhered to and that the division meets performance goals. The Service
Manager plays a critical role in customer relations by providing efficient problem-solving skills and building lasting
relationships.
Responsibilities:
Knowledge and understanding of existing policies and procedures
Routinely work with Director of Service Operations to review department financial service goals and
progress
Assist with service department scheduling and planning the use of material & equipment
Daily oversight of customer service and data analysis
Cold calling new customers, leading sales and growth for the department
Work closely with inventory personnel for material sourcing and lead times
Oversee preventative maintenance contracts including visits, billings, and renewals
Assists in recruiting, training, and coaching team members
Provide guidance, discipline, and coaching to support service office and field team
Communicating changes in policy/procedures
Instill a culture of accountability and pride in individual & team performance
Ensure quotes are sent to customers within company established timelines
Responsible to provide hourly pricing and credit card hold amounts for COD customers
Achieve margin goals based on work category
Ensure projects are delivered per estimates and customer expectations
Provide administrative, sales, and estimating support to the service department
Review warranty repairs and ensure they are handled appropriately
Escalate customer complaints, service issues, or billing discrepancies to Director of Service Operations
Participate in on call rotation providing team members and customers with after-hours support
Requirements/Qualifications:
5+ years of mechanical service or related service management experience
High School diploma or GED
Problem Solving/Analysis skills; attention to detail; organization
Organizational leadership to encourage team growth and cooperation.
Project Management experience
Ability to multitask in a fast-paced environment
Verbal & written communication skills; Proficiency in Microsoft Office
HVACR/Plumbing/Mechanical experience
Field estimating or design build experience
 

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