Address
Form of workThe Account Manager position requires knowledge of company's products, processes, pricing structures, and delivery capabilities. Under general supervision, receives and records orders from customers; may offer established discounts or other considerations based on quantity, delivery date, product substitutions, production account inventory, sales liaison, etc. Requires communication, follow up, and execution of job orders in manufacturing. Other duties as required.
Duties and Responsibilities
- Receives and records customer orders
- Responds to inquiries regarding pricing options, product availability and suitability for customer processes
- Prepares quotes and estimates
- Coordinates new business review projects and updates production daily on status
- Checks inventories and orders materials from established vendors as
necessary to complete customer order
- May schedule and/or prioritize customer orders
- Arranges delive1y through established carriers
- Records and researches complaints and offers resolutions within established parameters
- Refers more complex or sensitive complaints or problems to others for
resolution
- Assists in recove1y of aged receivables
- Coordinates use of other company resources to provide value added services to accounts
- Develops strong client relationships over time that provide significant input to planning company product, price, and service strategies
- Supports manager and other sales professionals in developing new market opportunities in the designated territo1y or market
Knowledge, Skills & Abilities Required
- Ability to understand and apply department policies and procedures
- Good oral and written communication skills to effectively interact in person or otherwise with management, other employees, and external or internal customers or service providers
- Must have a very good knowledge of all MS Office applications
- Must have the ability to learn machine capabilities and development of pricing, pricing strategies, and estimating
- Must work well with numbers
- Strong attention to detail a must
- Excellent problem solving skills
- Data entry Systems- AS-400 desired
- Team Player and Self Starter
Education/Experience Required
- BA in Marketing or experience in related field
- Minimum of2-5 years' experience
Working Conditions Regular day-shift position Ove1time if needed Occasional travel
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
