Human Resources Generalist - Kansas City, Missouri

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Dickinson Financial Corporation and its two family-owned banks--Academy Bank and Armed Forces Bank--have a long history of service to our clients and the communities in which we do business. Our commitment to a diverse, equitable, and inclusive environment contributes to immediate results and the long-term success of people. We recruit service-minded talent to deliver Fast, Easy, and Personal banking that is welcoming to all, while having fun and doing good things along the way!

Summary: 

The purpose of the HR Generalist position is to support managers and associates throughout the employment life cycle with the goal of promoting the DFC corporate culture and achieving the Company’s vision of becoming the “Go To” employer.  Primary responsibilities involve deploying personal knowledge and application of best practices in the areas of recruitment and selection (assisting when necessary), onboarding, associate relations, general support of payroll and benefit inquiries, and regulatory compliance relative to employment, training, working environment, benefits and pay practices, etc.

Principal Accountabilities: 

• Provides consultation or support in staffing, screening, and interviewing new team members.
• Participates in the new associate orientation process by facilitating planned presentation material. Tracks and monitors new associate onboarding.
• Gathers data regarding the associate experience at various points in the associate career life cycle, for example onboarding and exit surveys. Make recommendations to ensure continuous improvement of the associate experience.
• Partners with management to communicate various human resource policies, procedures, laws, standards, and other government regulations.
• Ensures delivery of superior client service by personally resolving issues, answering questions, or liaising with other colleagues in the resolution of various payroll, benefits, or other employment-related issues.
• Ensures maximization of the use of all platforms and delivering services digitally to the greatest extent possible.
• Conducts regular meetings with respective business unit managers.
• Consults with line management, providing HR guidance when appropriate. Support management efforts to build a high performing workforce both in execution of job duties and coworker interactions by facilitating activities that enhance collaboration and successful performance. Support coaching plans and coaching models with the goal of positive performance management outcomes.
• Identify turnover risks, such as voluntary resignations and poor performance. Support managers in proactively   Identify high performing associates and assist with development plans
• Coordinate with the various HR functional areas, where appropriate, to provide expert level service in response to various associate needs, such as payroll issues, family/medical leave, disability accommodations and training.
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Manages and resolves common to intermediate associate relations issues to include but not limited to attendance issues, professionalism issues, branch procedural violations, etc. Will provide feedback when appropriate, assist managers with giving feedback for issues such as those listed, among others. Will help to ascertain fitness-for-duty through direct observation; assist with responses to on-site emergencies; appropriate physical presence at investigation and termination meetings, whenever possible; and help other team members with coverage of the department during corporate office hours.
• Facilitates timely and through formal investigations to include interviewing witnesses, writing recommendation reports, following through on recommendations and routine follow-up with the complainant.
• Facilitates HR-related training to the workforce and to managers on HR subject matters.
• Facilitate exit interviews and facilitate the exit processes to include responses to unemployment claims, participation in unemployment hearings, managing termination meetings, etc. Handles criminal background reports and pre-hire assessments according to department process.
• Embraces diversity, equal opportunity, and strives for fair and consistent HR practices while balancing the needs of the business.
• Maintains professional knowledge of legal requirements related to day-to-day management of associates, reducing legal risks and ensuring regulatory compliance.
• Prioritizes professional development from a variety of sources, both external education and internal on-the-job experiences; demonstrate an initiative and willingness to research and handle unfamiliar tasks or situations.
• Ensure department/branch compliance with Labor Law posters, FLSA wage and hour laws, OSHA safety regulations and ensure HR best practices are being adopted.
• Ensure work premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including Human Resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct business.
• When serving internal clients choose the best, most effective communication and service options (instant message, email, video conferencing, in-person.

• Understands, embodies, communicates, and instills corporate initiatives and vision, including the Six Pillars of Success. 
• Actively participates in morale building, associate experience, and culture initiatives, including Associate Appreciation events, Pillar Promoters, General Arter nominations, social media challenges, etc.
• Maintains client information in complete confidence.
• Completes other specified duties as assigned. 
• Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.

Competencies:

• Business Acumen
• Communication
• Consultation
• Critical Evaluation
• Ethical Practice
• Global & Cultural Awareness
• HR Expertise
• Relationship Management

Required Education and Experience:

• At least 5 years of progressive HR experience in roles that involve problem solving, judgment and decision making, employment law and consultation skills.
• Must have proven knowledge of state/multi-state and federal laws and regulations as they apply to FLSA, ADAAA, FMLA, EEO, ADEA, USERRA, Civil Rights Act of 1964, affirmative action, harassment, and other related employment laws.
• Willing to travel within geographic area assigned, with occasional overnight travel; estimated travel of 5%. If transporting oneself, a valid driver’s license in the primary state of residence is required.
• Must possess strong written, interpersonal, and verbal communication, time management, organization skills, and human relations skills
• The ability to provide a superior HR service experience to internal clients by consistently demonstrating a “can do” attitude
• Ability to partner with senior leaders and professionals to understand needs and deliver solutions that meet or exceed expectations
• Advanced knowledge of MS Excel, Word, and Outlook.

Preferred Knowledge and Skills:

• Bachelor's degree in human resource management or a related field or equivalent education, training, and experience.
• PHR or SHRM-CP certification.

Physical Requirements:

The work environment is typical of a standard office or retail banking setting.  The position is sedentary, involving sitting most of the workday, however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction.  Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad.  The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.  The position requires the ability to transport oneself from one local work site to another local work site via automobile or public transportation occasionally. The position also requires the ability to travel outside the local area, necessitating the ability to travel via airplane or other public transportation on occasion.  Exposure to the elements is possible while outdoors during travel. If engaged in the hybrid work program, lifting of approximately 5 lbs. (laptop) is required at least twice daily.