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Form of workEssential Duties and Responsibilities: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all inclusive, but a general illustration.
- Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
- Responsible for fostering an environment of support and motivation for team members.
- Maintains a high level of confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
- Responsible for all administrative duties such as answering phones, greeting team members, creating and maintaining reports, HRIS data entry, etc.
- Assists with recruitment and onboarding processes, to include scheduling candidates for licensing and orientation, preparing orientation packets, setting up training space, etc.
- Performs customer service functions by answering team member requests and questions and escalates requests to position supervisor as appropriate.
- Responsible for maintaining an appropriate level of supply inventory for the Human Resources offices, as well as ordering and receiving all supplies for the department.
- Responsible for distributing uniforms and accurately tracking uniform inventory.
- Assists with the planning and execution of team member engagement initiatives, including anniversary, birthday, and promotional announcements.
- Infrequently may have up to 10% travel, on an as-needed basis, to other properties and facilities.
- Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
- Keeps position supervisor informed of relevant activities.
- Other duties as assigned.
Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
- Have knowledge of the Property’s programs to address problem gaming.
- Report any acts of wrongdoing of which the team member may have knowledge.
Position Qualifications: High School diploma or GED certificate, plus three (3) years in related field. Other combinations of education and experience may be considered. Must be proficient in Microsoft Office, or equivalent, including Excel, Word, Outlook, and PowerPoint. Must be able to formulate and communicate ideas. Must have a working understanding of Human Resources practices and procedures. Excellent organizational skills and attention to detail are required. Must be able to function well in a high-paced environment.
Certificates, Licenses, and Registrations: Virginia Racing Commission License
Valid Driver’s License with minimum of three years’ experience
Physical Demands: The physical demands herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The team member may also be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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